Reviews

Zachary Leavitt on 03/20/2026

Great experience working with Zach and the crew at Rods, they were easy to work with and did a great job with assessing and fixing issues, even fabricating a part for my 1991 Previa Le. They’ve been easy to schedule with and get in and out of the shop.

Micah on 03/20/2026

I took my Tacoma in for some new suspension and a couple other mechanical replacements and my experience at Rod's exceeded my expectations. They were able to get me an appointment very quickly, they were extremely prompt on notifying me when when my truck was going to be ready and the report I was sent was one of the most comprehensive I've seen, included were pictures which made it extremely easy to verify that their inspection had caught some potential problems. Overall, I will be servicing my Toyotas here in the future.

Max Duenhoelter on 03/18/2026

Rods is awesome! I had a great experience with Zach, and got the full rundown of the issue. I had a specific problem (alignment and premature tire wear) and Zach and the team did an amazing and thorough job at identifying the problems, and giving me specific and actionable advice. If you love your car and want the best for it, take it here!

chris buchanan on 03/18/2026

I was behind on my maintenance, they took care of everything I needed to get my car up to date

David Kroontje on 03/11/2026

Did an oil change and tire rotation for me. No surprise they caught an error from the dealership and corrected it. We will be back for our next service.

Shop Reply

Hi David, Zach here from Rod’s. It was a pleasure working with you and being able to provide a thorough inspection on your ’25 Civic Hybrid. I’m really glad we were able to catch that oil leak early before it turned into something bigger. We really appreciate you trusting us with both of your Honda Hybrids, and we look forward to continuing to help keep them running great for you. Thanks again for your business!

Spencer Petersen on 03/10/2026

The customer service was friendly and welcoming. They fixed my car quickly. Would recommend!

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Hi Spencer, Zach here from Rod’s. We really appreciate your business and the kind words. I’m glad our team was able to take care of the alternator on your 2005 Toyota Solara quickly while still being thorough. Thanks again for the recommendation — we’re always here if you need anything down the road!

Jacob Johnson on 03/09/2026

Great service and equally great people! Could not recommend enough, Zach is the best! I wish I didn’t waste my time at other places

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Hi Jacob and Kristia, Zach here from Rod’s. I really appreciate the kind review. It’s been great being able to take care of your Hyundai Accent over the years and getting to know you both along the way. Customers like you are a big part of what makes this job so rewarding. It’s a little bittersweet seeing that chapter with the Accent come to an end, but I’m excited for you guys and whatever vehicle you end up with next. When you find the right one, we’d love to help keep it running strong for you. Thanks again for the trust over the years — it truly means a lot.

Donnie on 03/09/2026

These folks have helped us day one and gave us the honest/direct help we were looking for. You'll pay a little more but it's because of their work warranty and their full emailed diagnostics on your car (with pictures). Anything they put in or do to your car is done with great parts and great service. If you're looking for reliable work and great parts to keep your car going this is the place, plenty of other shops you can go to that will do less for less.

Shop Reply

Hi Donnie, Zach here from Rod’s. I really appreciate you taking the time to leave such a thoughtful review. It means a lot to hear that our honesty, communication, and detailed inspections have helped since day one. We always want our customers to clearly understand what’s going on with their vehicles, which is why we include photos and full digital inspections. We’re glad we’ve been able to help take care of your 2024 Hybrid RAV4 and truly appreciate the trust you’ve placed in us. Thanks again for your support and recommendation — it means a lot to our team.

Bryana Mumm on 03/05/2026

I’ve been taking my car to Rod’s for 11 years. I’ve seen a lot of changes over the years. The current management is doing an amazing job. I can get my car in right away for minor to major repairs, which is important since I only have one car. They also provide courtesy loaner cars. Turnaround time on most jobs is quick. One thing that can hold it up is the time it takes to get the necessary part(s) and that is out of their control. A standout feature is their warranty. They guarantee their repairs for longer than any other shop I have done business with. I have had warranty work done at no cost already. Mechanics are very thorough when doing inspections. I would rather catch things before they become a problem and leave me stranded looking for a tow truck. As for customer service, I have mostly dealt with Zach in the last couple of years. He is friendly and very up front about repairs and cost. I trust him and value his opinion. Recently, I have also dealt with Brittany and she is also doing a great job in providing quality customer service.

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Hi Bryana, Thank you so much for the kind words! It’s been such a pleasure working with you over the years on your rare ’99 Subaru RS. Your car is truly one of a kind, and I’ve genuinely enjoyed helping you take care of it and keeping it reliable. It means a lot to hear that you trust our team and value our inspections and recommendations. I’m glad Brittany has been able to provide great support as well, and we’ll keep doing our best to provide the level of service you deserve. Thanks again for your loyalty and for letting us care for such a special car — customers like you are why we love what we do! -Zach

Sarah Palmer on 03/05/2026

I got an inspection and oil change here for my Subaru Crosstrek and it was excellent! I’m glad I found a place I can trust for all my car needs.

Shop Reply

Thank you Sarah for the support and trusting us to take care of your Subaru Crosstrek needs! We are always here for ya! -Zach

Olivia Marioni on 03/04/2026

Amazing care at Rod's!! Called for a quote on a dead headlight, spoke with Zach who swapped the bulb out in 5 minutes for no charge! Straight-forward, hospitable, and reliable service, only a few miles North of Downtown. Worth the drive, Thank you Zach!

Claire Steffe on 03/04/2026

This was by far the best experience I’ve ever had at a mechanic shop. I have a Toyota so they had so much experience with my car and knew exactly how to take care of it. They were able to get me in quickly and when it came to discussing what needed to be repaired, Zach was amazing. He was honest and kind with me, helping me understand what was essential work. My car needed a lot done and I was from out of town so he helped work with my situation and prioritized my safety and what was best for the car. On top of that they got the work done within a day! Everyone at the shop was so friendly and I felt valued as a person and wasn’t just a customer to them. Highly highly recommend this spot!

Shop Reply

Hey Claire, Thanks so much for the awesome review! I’m really glad we could make things easy and stress-free, especially coming from out of town. It was great helping you figure out what was essential for your 2011 RAV4 and making sure you felt confident about the repairs. I’ll pass your kind words along to the team — they’ll love hearing it. We’re happy you felt taken care of, and we look forward to keeping your RAV4 running strong for years to come. Hope you have an awesome rest of your ski season!

LukeWookie on 03/03/2026

Rod's is such a great place to take your vehicle. They really know what they are doing, give you a detailed inspection and then talk through what work needs to be done. I recently needed to take my truck back in after having a few things happen unexpectedly with my kids in the truck and it freaked me out. As always, I was able to get ahold of Zach and he did such a nice job of calming me down. Zach is really an amazing employee. More than once he has personally tried to be sure I was satisfied with the work done and/or let me stop by and checked my 'check engine light'. It is very reassuring to have someone that you trust talking to you about your vehicle.

Shop Reply

Hey Luke, Thanks so much for the kind words! I’m really glad I could help ease your mind with everything going on — especially with your kids in the truck. It means a lot knowing you trust me and the team to take care of your vehicle and keep you in the loop. We really appreciate you, and we’re always here whenever you need us. – Zach

Brian Johnson on 03/02/2026

I called up Monday morning to try to get my truck in for a alignment after I installed a lift kit over the weekend. Zach was able to squeeze me in to there schedule , and the technicians did a great job. The staff is very personable and they were able to clearly explain everything they accomplished. I would definitely recommend them.

Selena Smith on 02/28/2026

They do really top tier work here. After getting my car back from them, it’s running better than it ever since being with me. They truly care about their work & their customers. They’ve proven this to me through the MANY hiccups my car put in front of us. During this time, their loaner cars were super helpful, as I could utilize them while my car was in the shop. Finding the right mechanic can feel uncertain & stressful, but I can confidently say you and your car will be well cared for in the hands of those at Rod Japanese Auto Care. I know I won’t be going anywhere else for a vehicle needs. :)

Shop Reply

Hey Selne, Thank you so much for the kind words! It’s been awesome working with you and your 2000 Pathfinder over the years — that car has definitely been through a lot with us, and I’m so glad we could get it running great for you. ?? It means a lot to hear that you feel taken care of and that our work and loaner cars have made things easier along the way. We really appreciate your trust and can’t wait to keep helping you and your Pathfinder for whatever comes next! – Zach

Dymond on 02/27/2026

Through diagnostic check. Print out of findings and recommendations. You feel confident in their work and explanation and their knowledge of my Nissan 370Z.

Shop Reply

Hey Dymond, Thanks so much for the review and super stoked we could get the 370Z fully functional and road worthy/trustworthy once again. Hope you get to finally enjoy it again especially with summer around the corner!

OneSunday on 02/27/2026

They were fast and extremely thorough. They provided photos, video, and a written explanation of the condition of a 2006 Subaru Legacy for me. They were quick and efficient on the telephone and by email. Everyone was courteous and helpful. Thank you Brittany, Thank you Zach.

Shop Reply

Thank you so much for the kind review, it means a ton to us to help the Legacy keep going :). -Zach

Leilani Ignacio on 02/25/2026

Always the best- would not go to anyone else ever

Shop Reply

Hi Leilani, thanks so much for the kind words! We are always here for ya! -Zach

Marli Miller on 02/24/2026

I can't say enough great things about my experience with Zach and his wonderful shop. Last August, I was traveling through Bellingham and my rear wheel bearings went bad--and Zach went out of his way to accommodate me and fix my car quickly. But not only did he do great work, but his warm friendly demeanor put me right at ease from the start. So thank you Zach! Even six months later I'm still remembering my experience fondly!

Sally Stone on 02/19/2026

Have been entrusting my 35 year old Plymouth Horizon to Rod's for about 20 years now and I'm thinking that says it all. I keep coming back because they do such a good job of keeping my car operable. I trust them.

Shop Reply

Hey Sally, Thank you so much for the kind words! Your Plymouth Horizon has definitely been on quite the adventure over the years, and it’s been a pleasure helping you keep it running all this time. ?? We really love working with these older, unique vehicles, and we won’t stop until we find the right solutions to keep them going. It means a lot to have your trust, and we look forward to keeping your Horizon on the road for many more years! – Zach

Diana Ochs on 02/18/2026

Very kind, honest, trustworthy automotive professionals who know Japanese cars through and through! I took my Subaru there for an oil change and inspection, and they did a thorough job going over my vehicle with me before a big road trip. They found some big issues that would have definitely left me stranded in an unfortunate situation had I not addressed them, and let me know what work I should expect in the future. I appreciate their expertise and willingness to work with my schedule, and even had a loaner car for me to borrow! Overall incredible service and people. I would highly recommend if you are seeking quality work from reputable mechanics.

Shop Reply

Thanks so much for the kind words! I’m really glad we could catch those issues before your road trip and help make sure your Subaru was ready to go. ?? It means a lot knowing you trust our team and that we could make things easy with your schedule and the loaner car. We really appreciate you and can’t wait to keep taking care of your Subaru whenever you need us! – Zach

Gervaldo Sloot on 02/17/2026

Great spot very helpful Zack / Zach specifically is the man, what an absolute legend 10/10 for Zack/ Zach sorry i forgot which spelling it is lol

Ben Merwin on 02/09/2026

I had a concerning noise coming from my engine compartment. Zach was able to squeeze me in and diagnose the issue same day, and had my vehicle repaired and back to me within 24 hour. I will be back next time my vehicle needs a service.

Dave Bishop on 02/03/2026

I have a 2008 Prius. They got me in right away for a car issue. They were super great at telling me about my car's issues and make sure it will last me some more years!! Explained and showed me pictures all the repairs!

Shop Reply

Thanks Dave! Glad we could bring the Prius back to life to allow the family to get many more years to come out of it :). -Zach

Collin Buckley on 02/03/2026

Update: On 10/25/25 my wife struck a deer in our 2018 Tesla 3, damaging the cooling system. We had it towed to Rod's on 10/28 for diagnosis and repair if possible as they advertised as a Tesla certified shop. (See attached) They replaced the broken coolant pipes and skid plate and then determined that the battery would not charge. On Rod's recommendation that the cost of diagnosing the and replacing/fixing the battery would constitute a total, we made an insurance claim. After the field adjuster report, Country determined that Rod's was not a certified Tesla repair shop and we would need to have it assessed at one. After the approved shop in Bellingham, No. 1 Automotive, would not look at it after an uncertified shop had worked on it. After a long back and forth with Tesla, we were finally able to get it towed Bellevue Tesla on 2/2/2026. They determined that Rod's had improperly fixed the coolant system and were able to recharge the battery at a cost of $1035, significantly less than the $2434.00 charged by Rods. We feel that the false advertising of a Tesla certification which resulted in faulty repair and poor diagnosis should be recompensated for the total amount we paid: $3,469.00 Warning to Tesla Owners: In October, we brought our 2018 Tesla 3 in after hitting a deer and breaking the coolant system based on a Google search of certified Tesla repair shops in Whatcom County. They diagnosed the broken coolant tubes, repaired the exposed tubes and the car would not re-charge. At this point they advised us that it would need a new battery and they would advise making anU[ insurance claim to total the vehicle. 2 months later, we were denied our claim as Rods is not a certified Tesla shop based on both the insurance company and Tesla's own recommendations. We moved the car to another certified shop in town who will not diagnose since Rod's looked at it first and they won't take the liability. In the meantime, Rods charged our insurance company for storage fees while we, not them, battled with insurance and Tesla. We are left storing the vehicle at our home while we try to find a shop willing to diagnose our vehicle and paying for a replacement vehicle out of pocket. Do not trust this company with your EV under any circumstances. We will be contacting the better business bureau as well.

Shop Reply

We’re sorry to hear you’re frustrated with the outcome of your insurance claim; however, there are several factual inaccuracies in this review that need clarification for future readers. Rod’s Japanese Auto Care has worked on Tesla vehicles for over five years and has full access to Tesla service information, online parts catalogs, and Tesla-specific diagnostic tooling. Tesla does not allow independent repair facilities to be “certified” for structural or aluminum body repairs unless they are manufacturer-approved body shops. From the beginning, we were transparent that we are not a Tesla body shop, and that any aluminum or structural repairs must be handled by a Tesla-authorized body facility. Your vehicle was brought to us for a coolant leak caused by a deer strike, which we diagnosed and repaired. After that repair, you informed us that the vehicle had been repeatedly charged while the coolant system was compromised, resulting in battery overheating. At that point, due to safety concerns and potential cost, we recommended involving insurance. An insurance adjuster was sent to our facility, reviewed the vehicle in person, and agreed that the high-voltage battery required replacement. The subsequent claim decision was made solely by the insurance provider and was outside of our control. The vehicle remained at our shop for an extended period while you worked directly with insurance. Storage fees were applied according to our posted policies after the vehicle was left on-site without authorization to proceed. We cannot control whether another repair facility chooses to accept liability for prior diagnostics, nor can we influence insurance approvals or denials. Those decisions are independent of our shop. We worked diligently and in good faith to assist you through a difficult situation. While we understand your disappointment with the insurance outcome, attributing responsibility to our shop for decisions made by insurance or other facilities is inaccurate. We stand behind our transparency, our workmanship, and our experience servicing Tesla vehicles.

Ty DenHartog on 01/28/2026

Excellent experience with this place! Brought my Lexus here to get a second opinion, and they discovered that the previous mechanic shop had definitely misdiagnosed my car. Between that and them working with my warranty company, they potentially saved me thousands of dollars. I’ll only be taking my car here from now on.

Shop Reply

Ty!! So thrilled we could address the REAL reasons the Lexus was having issues. For that very reason is why we are extremely thorough with our diagnostics and ensure the proper repairs and maintenance are being performed. Now enjoy that beautiful car of yours! -Zach

Riley Blotteaux on 01/26/2026

I recently bought a used sequoia that by all accounts seemed super clean for its age, minimal rust, clean history report, and on the lower end of mileage. It had some wear and tear on the interior so it was priced slightly lower than comparable ones, nothing out of the ordinary. After a clean initial inspection, I pulled the trigger, and immediately took it to Rod's for a deeper dive. Now I was expecting it might need some basic work, but it was a lower mileage Toyota, so I was not super concerned. After an oil dye test, we found it to be leaking oil from the upper oil pan. I have buddies with 200k+ mile tundras, and did plenty of research on what to look out for when buying a sequoia, this was not something I had ever heard of. Unfortunately, this is likely one of the most extensive repairs needed on a sequoia, and had a price tag to prove it. With a warranty on the vehicle, and a report in hand, I went back to the dealer to get everything sorted. To their credit (after performing their own dye test, which took some driving miles), they got me sorted with zero issue. However, before going back to the dealer to see if we would have a problem getting it fixed, and after driving ~ 500 miles to allow the dye to seep out of the problem area, Zach let me steal some time on his lift to educate me further. He and a technician took the time, at no charge, to point out exactly where the oil was leaking, and helped me get photos at the best angles. With extra photos, and clear visual of what was happening, it was hard to deny problem. Zach reached out via text a number of times to let me know he was happy to help in any way he could with the dealer, which was beyond what he needed to do. Once everything was fixed, I had the crew at Rod's do some routine work, as well as glance over what the dealer had done. Happy to report everything looked good. It is no understatement that they saved me a TON of money. I like to work on my vehicles when I have the time, but I am no mechanic, and don't have a lot of free time. I can confidently say the team at Rod's genuinely wants to do right by their customers, which is kind of rare today. The work is always done well, and at a reasonable price. Go here for work, you won't regret it. Thank you to the team at Rod's!

Shop Reply

Riley, Words can't express how much this review means to us here at the shop- we strive to provide that next level service for all customers' and make sure all their concerns are addressed. So glad the Sequoia is leak free and running great. Enjoy Idaho and we're still always here for ya man! Cheers -Zach

Ashley Walbrek on 01/19/2026

Cannot recommend Rod’s enough! Jake and Brittany were fantastic to work with. They both took the time to explain the issue we were having with our vehicle and talked through all the options with us. Very informative and transparent about what was needed, costs, etc. We even ended up not needing one of the services they originally thought we needed and, unlike other shops that would have done it anyway, they saved us several hundred dollars by not performing unnecessary services. We will only be taking our cars here from now on!

Shop Reply

Hey Ashley, Thank you so much for the kind words! It was awesome working with you and your 2017 Kia Niro Hybrid — that car gave us some unique challenges, and I’m really glad we could get everything sorted out and also take care of the maintenance it needed. ?? I’m glad Brittany and I could make the process smooth and help you feel informed every step of the way. We really appreciate your trust and look forward to keeping both of your cars running great for years to come! – Zach

Cade Corvus on 12/29/2025

Overall, a good experience at this shop. I had just bought a car and had them inspect it. Turned out I was sold a car with some major issues like failing differential, and had to go through a whole hassle with a warranty company. Rod's was a VERY big help in dealing with the warranty company to get repair funds approved and did a lot of that leg work for me, which was incredibly appreciated. The one issue I did have was some lapse of communication: the approved repair funds were set at a certain amount, and Rod's told me they'd be in contact with me if there would be any needed repairs that exceeded funds from the warranty company. They only contacted me when repairs were all done, and only then did they tell me there was an additional $780 due. I was pretty disappointed in that to be honest; I do understand they likely wanted to make sure the car was as taken care of as possible, and when I said I was very caught of guard by the extra amount they did manage to bring it down to $500. They did great with repairs and I am definitely grateful that my car runs very well now and I would still recommend them; just note that communication may need to be very clear about expectations for cost.

frankie rivera on 12/15/2025

Zach was so helpful! I couldn’t have asked for a more supportive experience given the situation my car was in. He helped me understand everything that was wrong with it , talked me through what we needed to do to get my car safe to drive again, and worked so fast to get me mobile again! My Subaru is happier now that it’s been in years :-) thank you Zach!!

Shop Reply

Hey Frankie, Thank you so much! I’m really glad I could help get your 2006 Subaru Forester back in shape and make the whole process easier for you. ?? I hope it’s still running nice! We’re here anytime you need anything and look forward to helping you out in the future. – Zach

Bradley Loyd on 12/14/2025

I was changing out my bulbs for my front blinkers and one of them broke. It was the basic bulb that's all glass with two wires at the bottom for the connection. Anyways, my back has been thrown out so I can't get down and take the bumper off and all that to get to the back of the lens, so I went into Rod's. It was really close to closing and I was just trying to see if it could be taken care of. The guy in the office said they only had one tech, mind you this is during all the flooding so I totally understood, but he offered to help and did. He pulled the broken bulb out, the LED bulb I wanted to replace it with couldn't fit because the previous bulb had melted the reflector and you could see that from across the room. He offered to try a regular bulb so that I could at least get back on the road and I said yes and that I would order a new headlight lens to replace it. He put it in and it's been working no problem. I was ready to go into the office afterwards to pay but he said don't worry about it. I told him I would order a new headlight lens and bring my car back. He was out there replacing something simple but was getting absolutely soaked by the rain and helped me out for free, it was cold and I'm a big guy so that's saying something, so yeah 110% I'll be going back.

Shop Reply

Hey Bradley, Thanks so much for the kind words! I’m really glad I could help get your Subaru Impreza back on the road, especially with the messed-up bulb and all that rain — not exactly the fun way to spend the evening! ?? It was no problem at all, and I’m happy we could get you going safely until you get that new headlight lens in. We really appreciate you trusting us with your car, and we’ll always be here to help whenever you need something. – Zach

R. Colin Kennedy on 12/01/2025

Rod's has been great - thorough in diagnosis, high-quality work, and so nice to work with. A 20+ year-old, high-mileage car that I always wanted came my way, and Rod's did a fantastic end-to-end inspection, and has done wonders for getting the vehicle dialed so I can really enjoy it.

Shop Reply

Hey Colin, Thanks so much for the kind words! I’m really glad we could get your Infiniti FX35 dialed in and ready to enjoy. Such an awesome find — that color and interior combo is seriously cool. ?? Hope it’s feeling and driving great, and we’re always here anytime you need anything for it. – Zach

Sara Kabela on 11/22/2025

Great customer service! They went above and beyond for my cars particular situation.

Shop Reply

Hey Sara, Thanks a ton for your words and review, always a pleasure working with ya and funny that after all these years from college to now our paths cross again (lol). Hope the Crosstrek is treating you well :). -Zach

Alanah Cullup on 11/19/2025

The first time I've ever had a problem with my car and they were so nice and understanding, really seemed caring too, offered multiple ways to get my work done so I wouldn't stress so much about cost. Can't say good enough things about this place and the people here.

Shop Reply

Alanah, Thanks so much for your kind works and support. Always here for ya!

Tia Ibarra on 11/10/2025

⭐️⭐️⭐️⭐️⭐️ I just moved to Bellingham and needed some car repairs. This shop had a lot of great reviews, so I decided to give them a call — and I’m so glad I did! From the start, Zach was incredibly friendly and professional. They were able to get my car in quickly for a diagnosis, and I was really impressed by how thorough they were. I love that they provide a complete analysis with pictures and detailed explanations. As someone who isn’t very mechanically inclined, it made it so much easier to understand what needed attention and why. Their communication was excellent throughout the entire process — I received reminder texts, updates on the diagnosis, the repair timeline, and pickup details. They got me in and out faster than I expected, and Zach made the whole experience easy and not intimidating at all. He was upfront and transparent about pricing, explained everything clearly, and was just genuinely personable. During checkout, he even shared a bit about the history of the company, which was really cool — it gave me a sense of the people and values behind the business. After I got home, I watched their company video and was able to put faces to the names he mentioned. Their purpose and messaging definitely shined through in my experience as a customer. Couldn’t have asked for a better experience, and Zach even encouraged me to reach out if I had any questions or concerns afterward. — I highly recommend! 💕

Shop Reply

Hey Tia, Dang! this means so much to me. So glad your experience was this, it is what we strive for with every visit. Hope all is well and look forward to taking care of whatever needs you got in the near future :). -Zach

Hector Reyes on 11/09/2025

Sustainable business practices are increasingly important in today’s world. Companies that adopt environmentally friendly policies can reduce their ecological footprint and contribute to global conservation efforts. Sustainable practices include reducing waste, conserving energy, and sourcing materials responsibly. These initiatives not only benefit the environment but can also lead to cost savings and improved brand reputation. Consumers are increasingly favoring companies that demonstrate social responsibility, making sustainability a competitive advantage. Furthermore, sustainable practices ensure compliance with regulations and prepare organizations for future challenges related to resource scarcity. In essence, integrating sustainability into business strategies is essential for long-term viability and positive societal impact.

Kareem Helm on 11/09/2025

Sustainable business practices are increasingly important in today’s world. Companies that adopt environmentally friendly policies can reduce their ecological footprint and contribute to global conservation efforts. Sustainable practices include reducing waste, conserving energy, and sourcing materials responsibly. These initiatives not only benefit the environment but can also lead to cost savings and improved brand reputation. Consumers are increasingly favoring companies that demonstrate social responsibility, making sustainability a competitive advantage. Furthermore, sustainable practices ensure compliance with regulations and prepare organizations for future challenges related to resource scarcity. In essence, integrating sustainability into business strategies is essential for long-term viability and positive societal impact.

Amina Salumu on 11/09/2025

Sustainable business practices are increasingly important in today’s world. Companies that adopt environmentally friendly policies can reduce their ecological footprint and contribute to global conservation efforts. Sustainable practices include reducing waste, conserving energy, and sourcing materials responsibly. These initiatives not only benefit the environment but can also lead to cost savings and improved brand reputation. Consumers are increasingly favoring companies that demonstrate social responsibility, making sustainability a competitive advantage. Furthermore, sustainable practices ensure compliance with regulations and prepare organizations for future challenges related to resource scarcity. In essence, integrating sustainability into business strategies is essential for long-term viability and positive societal impact.

Peter Villasenor on 11/09/2025

Customer satisfaction is a fundamental aspect of any successful business. Satisfied customers are more likely to become repeat clients and recommend the company to others. Achieving high levels of customer satisfaction requires understanding customer needs and delivering excellent service consistently. It also involves addressing complaints promptly and effectively, demonstrating that the business values its clients. Building strong relationships based on trust and reliability can lead to increased loyalty and positive word-of-mouth. Companies that prioritize customer satisfaction often enjoy a competitive advantage, as loyal customers are less sensitive to price changes and more forgiving of occasional mistakes. Ultimately, customer satisfaction is key to long-term profitability.

ทวิชต์ ทักษิณ on 11/09/2025

Leadership plays a crucial role in shaping organizational culture and driving success. Effective leaders inspire and motivate their teams, set clear goals, and foster an environment of collaboration and trust. They demonstrate integrity, adaptability, and strategic thinking. Good leaders also recognize the importance of developing their team members’ skills and providing constructive feedback. Leadership styles may vary, but the ability to influence positively remains constant. Strong leadership helps organizations navigate challenges, seize opportunities, and achieve their vision. Investing in leadership development ensures that managers are equipped with the necessary skills to lead effectively and sustain organizational growth over time.

Adrian Urschel-Speir on 11/07/2025

Great job!

lia down on 10/07/2025

A fabulous shop! Loved meeting the kids. A high quality family owned/run business such as this is rare nowadays! I'll be back.

Shop Reply

It was great meeting you!! Thank you for trusting us with your new Lexus!!

Russell Burks on 10/02/2025

As always you’re the best Honest and dependable Totally did me a solid today- only place to go

Shop Reply

Russell, Thanks for the awesome review and for having us Replace the Battery in your Dodge Stratus

Franklin Boteler on 08/27/2025

Rods worked on my '95 Miata. As things wear out on the car I like to replace them with performance parts. Rods was willing to work with the performance parts I wanted for the car. I also appreciate their comprehensive review (with undercarriage pictures) of the car. I do most of my own maintenance so their review allowed me to fix things I could do myself and alerted me to additional items that they might need to take on. The customer service was very good and Zach was very knowledgeable about Miatas.

Shop Reply

Hey Frank, Thanks so much for the kind words! It was awesome working on your ’95 Miata and helping you get everything dialed in with the performance parts you wanted. ?? I’m glad the inspection and undercarriage pics were helpful for you — it’s always great when we can give you the info you need to handle some of the maintenance yourself while also flagging anything that needs our attention. Really appreciate your trust, and it’s always a pleasure working with a fellow Miata enthusiast! – Zach

skylar magee on 08/06/2025

I had an excellent experience at Rod’s. Zach helped me navigate an engine overheating issue caused by a faulty thermostat that had been installed by another shop. He pointed me in the right direction for a resolution and took the time to follow up to ensure my vehicle was back on the road. I can tell that Zach and the rest of the crew at Rod’s have a real affinity for older Japanese vehicles and want to see them run as long as possible. I’ll be using Rod’s from here on out.

Shop Reply

Thank you so much for the kind words! We're glad Zach was able to help get your Frontier pointed in the right direction and that the other shop stepped up and made it right. We really appreciate you taking the time to share your experience, and it means a lot to hear that our passion for keeping these older Japanese trucks running strong came through. We’ll be here any time you need us, and we’re looking forward to helping you keep that Frontier on the road for years to come! — The Team at Rod’s

Rachael on 06/28/2025

Zach was very helpful with my Lexus! He seems to know this type of car very well and does great work. Will be back!

Shop Reply

Hey Rachel, thank you so much for bringing in your Lexus to us!! & Thank you sooo much for the kind words and the 5 stars:) See you next time!

Kay Clark on 06/20/2025

They always go the extra mile and have great customer service.

Shop Reply

Thank you Kay for the 5-stars! We absolutely love when you come in!

Jack Rickett on 05/30/2025

Liked the pictures of what was done.really liked the readout of current and projected problems.enjoyed the office staff.Appreciatedthe promptness,will recommend to others! Reasonable prices!

Shop Reply

Jack- Thanks so much for the kind words, we appreciate you business, we also try to be as efficient and thorough as possible! Hope the Rav4 is running great for ya. See ya soon! -Zach

Cameron Miller on 05/07/2025

I used Rod's Japanese Auto Service to do a routine maintenance on my 2003 Toyota Tacoma over seven years ago. They sought to over sell me on a number of items that didn't need repair. Seven years after all is still well. Now, they've added me to a spam promotional list that is texting and emailing me on the regular. Get over yourself, Rod's..., and remove me from your lists.

Shop Reply

Hi Cameron. It seems that you're upset because we're trying to give a vehicle away to someone in need. We apologize that you're receiving an email regarding the promotion. We will make sure the corrective action is taken so you are not receiving any information from us Cameron.

David Sisson on 04/09/2025

10/10. Very kind and knowledgeable staff, quick turnaround, reasonable pricing and had payment plan option. Thank you for fixing my ‘99 Infiniti !!!!

Shop Reply

David, Thanks so much for the review, we're so happy we could get the Infiniti running again and hope all is still going great for you! Also, glad you were able to take advantage of our awesome fincianing option, always helps in a pinch! -Zach

Gary Vittoz on 04/01/2025

I had Rod’s Japanese Auto Care replace a valve cover seal, adjust the valves, and replace the spark plugs on my 2011 Honda Accord. So that it would ready to trade in or sell. Zach was very knowledgeable, friendly and helpful in that process and afterward in regards to assessing the vehicle’s value. This is a great place to take your car for needed work. The quality of their work is very good and far cheaper than the dealership. If I need other mechanical repairs done, this is where I’ll go.

Shop Reply

Hey Gary, Thanks so much for the kind words! I’m really glad we could help get your 2011 Honda Accord ready and make the process easy for you. ?? It was great working with you, and I appreciate you trusting us with your car. We’ll always be here anytime you need anything in the future! – Zach

Angie Cervantes on 03/27/2025

I’ll always take my vehicle to Rods Auto repair because they always do a good job not very expensive but most of all they are very kind and take care of everything fast. I think Jeffrey is awesome I was going to take the bus back home, but he offered to call a Uber for me and they paid, I recommend 100% this place to everyone. 🫠

Shop Reply

Angie! Thanks so much for your sweet words we always appreciate you and your business :) . Hope all is well with ya! -Zach

Jennifer Cartwright on 02/15/2025

I took my car to Rod's Auto Care to have my hybrid battery tested. I feel like my eyes were opened to how honest, comfortable and trustworthy auto repair service can be. Both Zach and Houston took time to give my car a good check up and to explain in detail with photos and everything, about what the car needed. It IS running better and I will be back to use their service in the future.

Shop Reply

Hey Jennifer, Thank you so much for the kind words! I’m really glad we could give your Ford Focus Hybrid a thorough check-up and help you feel confident about what your car needed. ?? Now that you’ve switched over to your Prius, we’re excited to keep taking care of it and make sure it runs just as reliably. We’ll be here anytime you need us! – Zach

John Meadows on 02/08/2025

When our car broke down, I called Rod’s and spoke to Zack. He recommended a towing service (FAST TOWING) and they came within an hour. This was on a Friday evening. They drop the car off at Rod’s and the car was fixed by Tuesday. Top-notch customer service and the car is running great. I highly recommend Rod’s!

Shop Reply

John, Thanks so much for the review. We specialize in efficiency :) and more then happy to help in anyway we can!

janet slesk on 01/08/2025

love all of you guys thanks form the great service and the wonderful people brittany I get back to uou soon I was really disgusted with the dr, and connie I will talk to you soon thanks for being so understanding and such a sweet person Janet

Shop Reply

Janet, Thank you for always being so sweet and nice, always happy to be there for you and your Honda's needs. Feel free to drop in and say hi anytime you like! -Zach

Simon King on 01/02/2025

Rod’s have worked on our Kei and JDM vehicles and every time they have gone above and beyond to get things addressed and fixed. I wouldn’t dream of taking our autos anywhere else. Rod’s rocks!

Shop Reply

Simon, You probably have the coolest car we service here and most unique haha, thanks for the continued support and always here to help :) -Zach

Kyle Weidman on 12/18/2024

Sorry in advance for the essay. I hate posting negative reviews about small businesses. I try to only post positive experiences recognizing that everyone has off days. However, the experience with this shop was pretty horrible, they had multiple chances to make up for it, and just treated me worse and worse each time I engaged with them. Feel somewhat responsible to warn folks about the experience I had. I also see that they have a decent amount of good reviews here, so maybe my experience is truly a one off, either way, I wouldn’t take your car here based on my experience. I’m also attempting to be quite civil - the amount of time and money I spent on this fix is appalling. I had a screeching noise coming from my rear wheel and needed it fixed before an upcoming trip. I brought it in on a monday, they had it till thursday. They sold me a bunch of maintenance services as well. The screeching noise ended up being a $674 repair, but my bill was $1,783 after they changed brake fluid, filters, and even $300 worth of new lug nuts they claimed I needed because my aftermarket rims were "unsafe" (the manufacturer who installed them says this isn't true, but i let this one go). When I got the car back, the screeching was still there, and actually worse. Over the next several weeks, I ended up making four separate trips back and forth (30-40 minutes round trip) because they kept claiming it was fixed when it wasn't. After a month of this back and forth, I finally gave up and took it to another shop. While they also had to work at diagnosing the issue (proving it wasn't straight forward), they eventually discovered that Rod's had overtightened some plates related to the brake so badly it took two hours just to undo their work (They charged me $295 in labor just to fix Rods mistake). Another $800 later from the new shop, my car was finally fixed. What should have been a $600-700 repair ended up costing me $2,500. When I asked for a refund for the failed repair (approx 600 of the 1700 I paid), they initially agreed but then stopped responding to my emails completely. I will note that they they provided a loaner car for two of the trips I made. I'd recommend going elsewhere. I’m sure they’ll comment here with a defense pointing the blame on me in some way. Seems like they have a history of that on the poor reviews. I imagine their comment will be similar to the last email they sent me: They basically said it was my fault because 1. I needed the car back quickly (they had it for 3 full days), 2. i took the car on the trip and this " caused sticking issue developed during that time, it may be unrelated to our adjustments that caused the rotor to be stuck on the vehicle" and 3. they didn't have enough gas to test drive. This is a comical response considering 1. they told me the car was perfectly safe to drive after the first two times I brought it to them. 2. I brought it back to them TWO MORE times AFTER the trip, and left it for days at a time with no word from them that there was a separate issue and 3. the funniest of all, the car didn't have enough gas... there's a pump quite literally 30 feet away from them (yes i would have paid). Anyway, their last email to me barely made any sense considering all the context, but it just went to show that they decided they weren't gonna make it right, and told me to get lost. At the end of the day, I brought my car in for a fix, they charged me for it, it wasn’t fixed, and they didn’t take responsibility/ownership for that.

Shop Reply

Thank you for your detailed feedback. We’re truly sorry your experience did not meet expectations and for the frustration caused by the situation. We worked diligently to address the issue, performing multiple test drives (7+ miles each) and adjusting the parking brake to factory specifications, with detailed notes and photos to document this. Unfortunately, the parking brake lever later became seized, which prevented proper adjustments and contributed to the ongoing issue. Regarding the lug nuts, our recommendation was based on visible wear and safety concerns. You can barely even start to screw those lug bolts in by hand. We provided documentation and left the old lug nuts in the vehicle for you to inspect or consult with another professional. Safety is always our highest priority. While we strive to provide excellent service, communication became increasingly difficult due to the tone and nature of our exchanges. We value respectful dialogue and found it challenging to move toward a resolution under these circumstances, which is why we ultimately stopped responding. We regret that this situation ended poorly and encourage you to reach out if you'd like to revisit the matter. We value all feedback and use it to improve our service.

Renee Swenson on 12/10/2024

Super appreciative that they were able to squeeze us in on a pre-purchase inspection. We got valuable information in order to make a purchase decision.

Shop Reply

Renee,, Glad we were here to provide a super thorough digital inspection so you could clearly see the true condition of your vehicle that helped guide you to making the right decision :)- always here to help -Zach

Peter Ormsby on 11/20/2024

Super professional and quick. I appreciate the great service!

Shop Reply

Thanks so much for the review Peter! -Zach

Leslie Obourn on 11/13/2024

Fantastic service! We received a high quality repair for our specific problems. In addition the overall assessment identified other things we should do - which I appreciated on our 2009 Mazda used by my teens. The team was so communicative and it turned out they resolved our issue under budget! We’ll be back.

Shop Reply

Leslie, Glad we could service the Mazda and keep it super safe and reliable for you teens! Hope it is still running well and were here for you whenever you need! -Zach

Bailey Renee on 10/23/2024

I have had SO MANY vehicle issues in the last year.. I wish I had brought it to Rods the first time. This place clearly cares about the quality of parts used and long term vehicle care. I’ve never been spoken to with respect before by a mechanic. The woman who handles the warranty info was the kindest person and clearly explained my cars issues and options going forward. I ended up not getting the work done on my vehicle because it’s not worth all it needs done but I have no doubt that this place would fix it right the first time. I would choose this place again in a heartbeat.

Shop Reply

Bailey, Thank you for the very sweet words- Brittany who is you are referring to and she is the absolute best and so through in explaining everything your car needs. We are so glad you found us and we appreciate you and hope to help with whatever needs you may have in the future! -Zach

Carolyn C Canfield on 09/20/2024

Very knowledgeable, thoughtful, kind, and flexible. they also are hybrid specialists. I couldn’t afford all of the recommended services at this time, so Jeffrey reshaped the work order based on what could be put off. The owner GM, Brittany, reviewed each repair with us in plain English, which was greatly appreciated, as it was a huge bill. My son is an auto mechanic in Canada and, although he was surprised I needed so much done, I sent him all the before photos, and he agreed the jobs needed to be done, saying that Ford’s maintenance schedule is more compressed. This was a secondhand car I had purchased and had owned for a year, and there was very little history. Upside: won’t need very many services for a couple of years.

Shop Reply

Hi Carolyn, Thanks for the stellar review- Brittany is a gem that is for sure and yes we are extremely thorough and the digital inspections were awesome to truly show you what is good on the car but what also needs to be address. Hope all is well wit hyour vehicle and look forward to seeing you in the future! -Zach

Oleg Cheremnykh on 09/16/2024

Fantastic Company! Rods auto care has done an excellent job of servicing my vehicle! They do quality work! They are a honest buisness which is hard to find these days! Kudos to the Staff as they are friendly and hardworking. Just wish they were open on a weekend.

Shop Reply

Thanks so much for the awesome review-we appreciat your business and always here for ya! -Zach

Chris Piasecki on 08/14/2024

I highly recommend Rod's if you're in the Bellingham area and need any automotive repair work. I brought my 4Runner to Rod's after the dealership recommended several expensive services. Zach was great to work with and got me in quickly. They confirmed a few of the brake issues the dealership identified, found that a few things the dealership recommended didn't need repair, and identified a major issue that needed repair (front wheel bearing) that the dealership missed. The folks at Rod's were extremely thorough and documented all the repairs they recommended with videos and pictures. Zach even called to follow up after the fact which I appreciated. If I could give them more than 5 stars I would and I will definitely be bringing my vehicles here in the future.

Shop Reply

Chris, Thanks man for the thoughtful genuine review- always my ultimate goal to make everyone's experience and interaction as easy and stress free as possible :). hope all is still going well with the 4runner! Cheers buddy. -Zach

Mariel Freyre on 08/05/2024

Jeffrey helped us in a pinch with a flat tire. We were so stressed and upset with ourselves but he patiently showed us the ropes and solved our problem, even doing extra work swapping the flat tire front tire with the back tire, getting the spare on the back wheel to make sure we could drive safely to our next destination. I am so grateful for him! Fix your Subarus here!

Shop Reply

Hey there, Thanks so much for the kind words! I’m really glad Jeffrey could help get you safely back on the road and take some of that stress off your shoulders. ?? We love helping Subaru owners (and anyone in a pinch!) and really appreciate you trusting us. Safe travels and we’ll always be here if you need us! – Zach

Beverly Nelson on 07/31/2024

Rod's Car Care always does complete and thorough work, excellent reports on work and billing, and is willing to transport customers to shop and home. They explain what needs to be done and what has been done clearly. Excellent team!

Shop Reply

THank you for the 5 stars Beverly! & Thank you for letting us take care of your Corolla!

Jesse Zina on 07/24/2024

Priced for quality care and results.

Shop Reply

Thanks so much :) we appreciate you! -Zach

Woody D on 07/18/2024

Last year I took my Acura MDX into Rod's for an alignment and to fix a pulsing I had in my front brakes. I worked in the automotive industry when I was young, doing brake jobs, oil changes and such. When I spoke with the service writer at Rod's I told him there was unusual wear on the right front brake rotor, and I suspected the rotor was damaged or warped and was causing the pulsing under breaking. Over $3000 dollars later, I had major suspension components replaced, oil change and a few other minor things done, but when I got into the car, the pulsing under breaking was still there. When I went back into Rod's, the service writer and told him the problem was still there and he said "Maybe it needs a brake job?". Frankly, at that point I was dumbfounded. They had my car for a couple of days, hitting me with a laundry list of recommend add-ons, collected on a big bill, yet failed to fix one of the main issues I brought it in for and now he was suggesting me bring it back in! He had no answer why they had not addressed the issue when they had the car. At that point, there was no way I was giving them the car back. I told the guy I would do the brakes myself. Unfortunately, I was due for back surgery, so we started using our second vehicle and limited the use of the Acura. Fast forward to now... Still in recovery from surgery, I decided to take the Acura into another shop in Bellingham. An hour after taking it in, I got a call saying the front brake rotors were warped.... EXACTLY what I told the service writer at Rod's I thought was the issue! It turns out the brake pads were fine, so all I needed was the rotors and the problem was gone. I am not sure who was at fault at Rod's, the service writer or the mechanic, but they truly dropped the ball at a time I really did not need the hassle. I literally told them what the issue was and yet they could not get it fixed. Pretty sad.

Shop Reply

Hey Woody, I see you were in almost exactly a year ago from todays date. You filled out one of our new customer sheets and at the bottom of this sheet it says "The reason the vehicle is here today is:____" and in the blank you wrote "ALIGNMENT EVAL / OIL CHANGE" Below that is "Descirbe any problems below or use the back of this paper if needed" - nothing is written below that line or on the back side of the paper. No where on the paper was it described about a braking issue. If you would like to see a copy of this, I can email it to you. For the alignment evaluation we found that the front lower control arm bushings were torn and needed to be replaced and then perform alignment. We did that along with an oil change, PCV valve, & Cabin air filter. I am not sure what advisor you talked to while you were here. I just am having a hard time seeing that we missed the brake rotors when it was never written down or put on the work order after a possible face to face discussion. I do see a note that we measured just one of 4 brake pads in the front and it had about 8mm left of brake pad material left on it. I wish you had called us sooner, came in, emailed, or reviewed us sooner so I could also go over the audio and video recordings we have in the office to double check what could have been missed. Thank you for your time Woody, I hope your recovery goes smooth!

방바닥TV on 07/15/2024

We brought our car from Korea and were on our way to Alaska from Ushuaia at the tip of South America, after traveling around Eurasia and North Africa. And our car had a problem with the gear and transmission and couldn't move at all. We went to five repair shops around us, but they didn't even look at it and said they couldn't fix it. At the last stop, we finally met our savior. The staffs here slowly looked at our car and said they would fix it. We were really grateful. And even though it was their first time seeing this car, they fixed it very well. They were really kind, skilled, responsible, and had a sense of mission. Thank you again. We have now safely reached Alaska. We recommend this place to everyone 100%.

cerro scherer on 07/09/2024

Bought a new used car. Took it to Rod's to get the vehicle checked out. They did a very through check and took pictures of everything which is awesome. Staff is very friendly and knowledgeable. The cost was very fair. Will definitely reccomend.

Jon Dixon on 06/15/2024

I am a resident of Bellingham and own a 2017 Tesla Model S. Upon stopping abruptly, the front suspension control arm shattered. Fortunately, I was close to home and managed to limp back home. However, in the process, I shredded the tired on the affected wheel. Trying to schedule service through the Tesla app, the first available appointment was some three weeks in the future in Canada (the nearest service center). The car was undrivable, and I could not find a tow agency that would tow the car over the border. My other alternatives were Lynnwood or Bellevue. A tow of such distance would run well over $500. Fortunately, I found Rod’s Auto Care. I received an immediate appointment, and they secured the necessary parts overnight. The entire repair took less than 1 day. The car runs great. I can without hesitation, recommend their Tesla service.

Allan Highley on 06/04/2024

CHARGED ALMOST 600 FOR REPAIRING BURNED WIRE, DIDN'T TAKE THE OVERAGE OIL IN THE CRANK CASE OUT, 1 QUART, REALLY 600 BUCKS

Shop Reply

Hi Allan, I searched our systems and don't see your name or last name. Could you please elaborate your experience here at Rod's so we can be better? Thank you!!!

Hannah OConnor on 06/03/2024

These people are very trustworthy!! They provided in/depth detail about what my car needs for repair and explained it very well. Awesome customer service and great experience :)

Shop Reply

Hannah, Thanks so much for the review we appreciate you! -Zach

Simon King on 05/23/2024

Fantastic customer service, communication, and did an exemplary job on our car. Will always take our Japanese import here.

Tom Lesh on 05/22/2024

The folks at Rod’s are always very professional and get the work done quickly. They are great at checking the vehicles out to ensure they are safe and reliable. They offer a courtesy car to use while your car is being worked on, this is very convenient. I would recommend Rod’s Japanese auto care to anyone. Thanks again for a pleasant experience having my car maintained.

Shop Reply

Tom, as always thank you for being so nice and trusting us with your Toyota! We appreciate the review and will share it with the whole team. Thank you so much!!!

Scott Pen on 05/15/2024

Great customer service & informative.

Shop Reply

Scott thanks so much for the awesome review! -Zach

Janet Slesk on 05/08/2024

thanks for all you do for me I love you all and really appreciate your good service

Shop Reply

Thank you so much Janet for the kind words! We love you too!!!! :) Thank you for always trusting us with your Honda!

Jamie Workentin on 05/02/2024

They tried telling me that my head gasket was blown and I would need to replace my engine and my turbo. Of course the tech that serviced my car couldn't see where the leak was coming from because he put a shop rag over that hose and left it in my car when he was done. You can clearly see the coolant residue from where the leak has been happening for a while. They replaced 3/8" oe hose clamps with 1/4" euro-style hose clamps and don't understand why that would cause problems. Cost me $220 for a diagnostic inspection, had another mechanic look at it and he diagnosed the problem and priced the parts from Napa within 20 minutes at no charge. Won't be going back to them again, and won't be recommending them to anyone else. They were great at first, but then they got rid of the counter guy who knew anything and they have been steadily falling off of a cliff ever since.

Shop Reply

Thank you for the 5 stars Jamie! We hope you and your Cruze are doing well!

Al Lindquist on 04/21/2024

Took it in for a vibration they said it was a drive axle so they put a new drive axle in and then test drove it and the vibration was still there they said it was a little better and that the motor mounts need to be changed I got it home put it on my lift and looked at the new drive axle they just put in it has the same movement that the old one had right at the transmission were that I told them it was moving before they assured me that was because the drive axle was wore out apparently that was a lie because I still have the same movement the vibration has gotten worse. I have it at another shop after the horrible excuse for a shop Rod's Japanese Auto is and Rod's MasterTech Auto is owned by the same person so I'm guessing it's the same over at that shop also they nickel and dime you and nothing ever gets fixed they lie, they don't tell you the true cause and so now I'm not only spent $1,300 at Rod's Japanese Auto the problem is not fixed and I'm being told I need a new transmission now just like I discussed with rods Japanese Auto counterman Hayden so watch out their scammers and I will be trying to go back and get my diagnostic fee of $250 back because they did not diagnose the problem.

Edward Harrod on 04/10/2024

Great service, great to work with and quality work all around.

Shop Reply

Thank you so much Ed! Our pleasure taking care of your Toyota! :)

Tyler Owens on 04/10/2024

Hayden was awesome! They gave me a fair price for what I asked for and did a very thorough inspection on my car that made me feel safe about the experience! Would highly recommend these guys!

Shop Reply

Tyler, So glad Hayden was thorough with your inspection and glad you felt confident in the maintenance and repairs you did with us! Hope all is well with you! -Zach

Kathy Durkee on 04/09/2024

We've been taking our vehicles to Rod's now for almost 20 years. We are always treated with respect and trust in their ability to diagnose what our car needs. I feel that their prices are fair and well within range of affordability. I will continue to use them for whatever my car needs! We are very happy customers!!

Shop Reply

Kathy- So sorry for just getting to this, but thank you so so much for the review and were so glad we can help you get the most out of your (now) Ramm 1500 but also remember the beautiful little blue subaru forester we use to take care of (lol)- hope your son is treating her well. THanks again for the awesome review and we appreciate you tons. _Zach

Esperanza Torres on 04/02/2024

Love this place, very honest people. I trust them 100%

Shop Reply

We're truly grateful for you review Maria! Your trust means the world to us. Our team is dedicated to providing honest and reliable service. Thank you for your trust and for choosing us for your automotive needs!

Victoria Kendall on 03/30/2024

There is no doubt that the staff are very nice, however, I was overcharged for the work done, parts, and additional charges that I was not made aware of..I've never had to pay for two diagnostics before and they were both $210 apiece.

Patty on 03/28/2024

Everyone at Rod’s helped me say goodbye to Penny, a car I’ve had for 21 years. They are very patient and kind and offered many different solutions. I’ll be taking my new to me car there for sure!

Shop Reply

Penny- Thanks so much for the review, its march (2026) that I am responding to this and funny enough Penny is here in the garage still with Rod himself (haha) Hope all is well and we look forward to helping you in the future! -Zach

Ani Banani on 03/20/2024

I've taken two different vehicles to Rod's and I'm a big fan. They're fast, honest, and reliable. They work with my budget, helping me prioritize the repairs that will keep me on the road. Plus they know everything you need them to know about Prius and their quirks. 10/10 do recommend 👍

Shop Reply

We greatly appreciate your support and trust in our service at Rod's. It's wonderful to hear that you've had positive experiences with us. We pride ourselves on being fast, honest, and reliable, and it's rewarding to know that we've been able to work within your budget while keeping your vehicles on the road. Our team's knowledge about Prius and their unique characteristics is something we value, and we're delighted to have earned your recommendation. Thank you for being a fan, and we look forward to continuing to provide service for your vehicles in the future! ??

Lauryn Villablanca on 03/19/2024

I’ve gotten my car serviced here a couple of times now and they are great! Very thorough with their inspections, timely and welcoming customer service! Hayden is so kind whenever I come in with car issues and does a great job explaining what the process will be each time.

Shop Reply

Thanks so much for the genuine review! We appreciate you a ton. -Zach

J on 03/18/2024

Great place. Friendly and upfront about everything. Bent over backwards to help us with the cost. Showed my car as much love and care as Id expect.

Shop Reply

J- Always here to help and show your car the love it deserves. Thanks so much for the review! -Zach

Dylan Letchworth on 03/15/2024

Excellent communication and formating. The estimate is very in depth and detailed. Highly recommend rods to get your car where it needs to be.

Shop Reply

Dylan- That's our main goal is to communicate and educate all of our customers about the greats of their car but also what it wil ltake to make it fully reliable again. Hope your vehicle is still running well we appreciate you! -Zach

Greg Pennington on 02/28/2024

Really great service, very nice staff, and reliable work!

Shop Reply

Thanks Greg, we appreciate you and your support! -Zach

Cheri Harless on 02/21/2024

I really appreciate Rod’s Japanese Auto Care. They’re doing a great job helping me prioritize the work that needs to be done on my vehicle to keep it going. They’re friendly & honest people. I highly recommend them. 🙂

Patti K on 02/09/2024

I was very pleased with the personal service as well as what was done with the car. Each step of the way, I was updated and asked if I approved of the services performed and what else needed to be completed. The car was at the repair shop for less than a week and runs awesomely. I would recommend Rod's Auto Care to anyone who needs help with auto care.

Shop Reply

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were pleased with the personal service and the work done on your car. Providing transparent communication and keeping you updated every step of the way is a top priority for us, so we're glad to hear that you felt informed and involved throughout the process. It's fantastic to hear that your car is running awesomely after its visit to our shop, and we're pleased that we could get it back to you quickly. Your recommendation means a lot to us, and we truly appreciate your trust in Rod's Auto Care. If you ever need assistance with auto care in the future, don't hesitate to reach out. We're here to help!

Marlene Sexton on 02/08/2024

As an older woman who knows very little about cars, it can be difficult to find an honest, reliable mechanic. After being referred to Rod’s (by a guy very knowledgeable about cars), I have consistently been impressed. They are friendly and informative and I love how they explain things without talking down to me. I’ve referred many of my women friends to them and all have thanked me ! If you’re looking for a repair shop you can trust, Rod’s is the place!

Shop Reply

Thank you Marlene for the stars and for your loyalty coming to Rod's! We appreciate you and your family bringing your Toyota and Lexus to us!!

Josie Hutt on 02/05/2024

Awesome service and nice people

Shop Reply

Thank you for the wonderful review Josie! It was an absolute pleasure working with you and your Subaru :)

Ethan Dolph on 02/02/2024

I was recommended Rod's by a friend for my Nissan as they specialize in Japanese cars. The diagnostics were thorough and found potential issues outside of the scope of my stated concerns about the vehicle, which was helpful. Make sure to check your past invoices though to see how recently certain work has been done as some things were recommended as needing replacement or repair simply because they were due. This included shocks I'd had replaced 5 months prior; despite including an image of the shocks they didn't seem to determine in the inspection that they were in good shape and not in need of repair. The final cost was about $100 more than the initial estimate because one part had to be "overnighted", presumably to finish by the day they'd suggested it would be finished; however I was not contacted during that process and asked if I was willing to wait an extra day or 2 to save that $100. They were kind enough to offer a free loaner vehicle while mine was in repair. Service was quick and they were patient and held my car pre repair for about half a day while I made some financial decisions. They offered a couple items which weren't in perfect shape but weren't super essential could be skipped since i wanted to save money, rather than declaring them all essential which would've made them more money. They also offer warranties on parts so long as you come back in for regular free check ups, which is a huge plus I haven't found at other shops.

Shop Reply

Dear Ethan, thank you for taking the time to write a detailed review! Yes, past invoices always help! Even as components appear new, we NEVER want to assume anything was done without asking the owner of the vehicle first. We're very glad Hayden was able to provide you with some insight and time to make you decision. Thank you again for using Rod's Japanese Auto Care and we will see you for your free 5 month warranty check Ethan! :)

Kristina Delaney on 02/01/2024

Zach and Hayden were exceptional with customer service, explanation of work necessary and took great care and paid attention to detail when explaining the necessary and not so urgent matters. Greatly appreciated and I will be back and sending referrals. Thank you Kristina D.

Leah Hahn on 01/31/2024

This shop fell into my lap at the right time. Quick response to getting me in the next day when the engine light came on. They were transparent, friendly, and calming. I dread car shops like the dentist, but I am pleased and so grateful!! You all have my 💯 trust and it showed in your knowledge and customer service. This is a gem of a shop, keep working your magic. YOUR Customer Service is a rarity now a days. Thank you for restoring my trust in getting my car serviced. Huge THANK YOU to the techs, Zach and Hayden. My car, Serenity, is back to being road ready. You don't even know how much I rely on this car.

Shop Reply

Thank you for taking the time to write us a review Leah! We are truly grateful to have Zach and Hayden providing the utmost service and we are honored to have earned your trust :) We hope you and Serenity are doing well and if there's anything you need from us we're here for you!

Jonna Laster on 01/31/2024

The entire crew of Rod's Japanese Auto Care always go the extra mile. They pay great attention to detail, explain the process very clearly and provide friendly and timely service! Thank you Rod's!

Shop Reply

Thank you for taking the time to write a wonderful review Jonna! We are thrilled to hear your kind words and are honored we can provide such a service. We'll see you for your 5 month warranty check Jonna!

Finn Yerkes on 01/19/2024

Rods is the only place I'll take my 4runner to. Their diagnostic service that includes pictures of each part and when it'll need to be replaced is incredibly helpful as well as their outstanding service. I came in a few days ago with a stripped out screw on an essential motor part and they helped fix it and even gave me some pointers! Best auto shop!!!

Shop Reply

Thank you for taking the time to write an awesome review Finn! We're so glad we were able to help out and we'll always be here if you need us!

Kevin T Cooley on 01/16/2024

We take both of our family cars to Rods for any routine, or special needs service. They are fast, friendly, and extremely detailed. We have had nothing but great experiences with their entire team, and I highly recommend.

Shop Reply

We're sincerely grateful for your glowing review and the trust you've placed in Rods for your family cars. Your kind words are truly uplifting. It's immensely rewarding to know that our team has consistently met your expectations. We look forward to maintaining the standard of excellence that has earned us your trust!

daniel dewitt on 01/16/2024

these guys are totally awesome, highly recommended!!!..

Shop Reply

Thank you for the review Daniel, we always appreciate you!!!

Claudia Kelley on 01/08/2024

This family owned business is wonderful.

Shop Reply

Thank you for the wonderful review Claudia! We always love seeing you and your Lexus! :)

Bob Edwardsen on 01/04/2024

Had a major service on my 2012 GMC truck. Rod's provided an accurate estimate, timely service and follow-up. As always, they were professional and friendly. I trust them.

Shop Reply

Thank you for the stars and honest review Bob! It truly means the world to us to continue earning your trust over the years; from your Suzuki Sidekick to your well-maintained Denali, thank you for your trust Bob :)

Morgan Irey on 01/02/2024

Rods is a shop we can trust; I bring my Crosstrek there. They shoot you straight, are efficient and helpful. Repairs and price breakdowns are thorough. I feel confident working with them and will continue to recommend. Thank you for all the help!

Shop Reply

Thank you for the wonderful and honest review Morgan! We're honored and grateful that you continue to choose us to work on your Crosstrek! :)

david barber on 12/28/2023

A little pricey but always great work. Super friendly and helpful even helped me out with a loaner car. Thank you guys.

Shop Reply

Thank you for the 5 stars and honest review David! It is true, by providing the best parts, craftsmanship, and customer service, we don't believe in cutting corners or compromising our integrity!

Wayne Schwandt on 12/28/2023

Fast and friendly service. Never had a problem.

Shop Reply

Wayne, thank you for coming in with your Tundra. & Thank you for the 5 stars!!!

Noah Bessler on 12/19/2023

The service is excellent, everyone is super nice and they explain things in a way that makes sense. They were also able to help me with my car even though my car is very weird (Canadian) however the best part about Rods is the dog in the waiting area is REALLY cute.

Shop Reply

Dear Noah, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service excellent and our team super nice. It's always our goal to ensure our customers feel comfortable and well-informed. We take pride in our ability to handle all types of vehicles, even those that might be considered a bit "weird" (Canadian or otherwise). And of course, we're delighted that you enjoyed the company of our adorable dog in the waiting area! We believe a friendly atmosphere is just as important as expert service, and our furry friend is always here to spread some joy. We truly appreciate your kind words and your trust in our services. If there's anything else we can do for you, please don't hesitate to let us know. Safe travels and we look forward to serving you again in the future!

Craig Richardson on 12/09/2023

We had some vandalism of our 2014 Toyota Camry Hybrid where the main power cables to the inverter were cut. This caused the vehicle to be totaled as the cables were not sold by Toyota separate from the transmission. Zach was able to get the used cables. His team installed them and reprogrammed the system when promised for substantially less than estimated price! Great job Zach and crew!!!!!

Shop Reply

Thank you for taking the time to recount your recent visit with us. We deeply sympathize with the unfortunate incident of vandalism on your 2014 Toyota Camry Hybrid and are appreciative of the chance to support you during this challenging time. Under Zach's service leadership, our team is dedicated to providing efficient and effective solutions. We greatly appreciate your positive feedback regarding Zach and our team's ability to address the vandalism incident on your 2014 Toyota Camry Hybrid. It's rewarding to know that our efforts in sourcing the required cables, completing the installation, and reprogramming the system not only met but exceeded your expectations. We take pride in delivering efficient and cost-effective solutions, and your satisfaction is a testament to our commitment to excellence. Your positive feedback is truly appreciated, and it reinforces our commitment to delivering exceptional service. We hope you have a wonderful New Year!

Sierra Ellis on 12/08/2023

We so appreciate Hayden's help throughout the service!

Shop Reply

Thank you so much for your kind words! We're delighted to hear that Hayden's assistance made a positive impact on your experience with our service. We truly appreciate your feedback and are here to assist you whenever you need.

Jeff Johnson on 12/01/2023

Rod's Japanese Auto Care consistently exceeds expectations! Every visit with my 2006 Toyota Prius has been nothing short of excellent. Rod's stands out for its professionalism, expertise, and genuine care, embodied by their fantastic team. I wholeheartedly trust them with my vehicle's servicing needs and strongly encourage others to do the same!

Shop Reply

We truly appreciate your thoughtful review, highlighting the consistently exceptional experiences at Rod's Japanese Auto Care with your 2006 Toyota Prius. Your recognition of our team's commitment to delivering top-notch service is incredibly motivating. Knowing that our efforts in providing professional, expert, and genuinely caring service have made a positive impact on your visits is truly rewarding. We value the trust you place in us for your vehicle's servicing needs and remain dedicated to maintaining the high standards that define Rod's Japanese Auto Care. It is heartening to learn that our dedicated team has left such a positive impression on you. Your trust in entrusting your vehicle's servicing needs to us is a responsibility we value immensely. We are committed to upholding the standards of excellence you've come to expect from Rod's.

jan mustain on 11/30/2023

Have had my car serviced here for 18 plus years and it is still running great !

Shop Reply

Thank you Jan :), we always love having you in!

Russ Creydt on 11/29/2023

So friendly and helpful

Shop Reply

Your kind words mean a lot to us. We're thrilled you found our team friendly and helpful. Thank you for your positive feedback!

Eloise VanMatre on 11/23/2023

Highly recommend this place. I had my car towed here after it broke down on the side of the freeway. They provided an entire portfolio of pictures with explanations of what needed to be fixed, as well as what might become an issue in the future. They kept in contact throughout the process and got my car back to me quickly and without issue. Thank you guys so much for everything, will definitely come back in the future.

Shop Reply

Your recommendation warms our hearts. We're grateful for your trust and thrilled to have exceeded expectations. Looking forward to welcoming you back personally!

Samantha Hernandez on 11/21/2023

Very helpful and got my car in last minute before the holidays! I will be back!!

Shop Reply

Thank you for choosing us! We're deeply touched to have assisted you last-minute before the holidays. Anticipating your safe return!

Rebekah Durias on 11/16/2023

Highly recommend! Trust worthy and great to work with! I can’t say enough about the care, kindness, and quality we received working with Zach and his team! We had so much work that needed to be done on our Mitsubishi eclipse, and they were so fast they got it done 3 days early! They were honest and transparent throughout. They put together a profile of photos to show the process and the work needed, and were more than willing to jump on a phone call with me to talk through all my questions. They went out of their way to find a few parts that were needed in order to get the work done sooner, and even stayed after closing for us so that we could get our car that night. Highly highly recommend Rod’s Japanese Auto! Thank you Zach and team. Our car is purring like a kitten. :)

Shop Reply

Your heartfelt recommendation has filled our team with gratitude and warmth. Thank you for taking the time to share your experience of working with Zach and the Rod's Japanese Auto team. Your trust in us and the positive collaboration you experienced are the pillars of our commitment to service excellence. Knowing that your Mitsubishi Eclipse repairs were not only completed efficiently but also ahead of schedule is truly rewarding for us. Your words about the care, kindness, and transparency you received during the process resonate deeply with our mission to create a positive and trustworthy environment. We take pride in the details, such as providing a photo profile and engaging in thorough phone consultations, to ensure your comfort and understanding. Going the extra mile to secure necessary parts and staying after hours to accommodate your schedule were gestures driven by our genuine dedication to your satisfaction. We're overjoyed that your car is now purring like a kitten, and we want to express our sincere appreciation for choosing Rod's Japanese Auto. If there's ever anything you need in the future or if you have further questions, please feel free to reach out.

Chase Riddick on 11/14/2023

I've come to Rod's over the past two years. The service has been consistently responsive, informative and of top-quality. There's no else in the area I'd rather entrust my car care too.

Shop Reply

We really appreciate the review Chase! We always strive to provide consistent responses and top-quality service. If there's anything else we can do please let us know!

Beverly Swift on 11/07/2023

I had my battery replaced

Shop Reply

Thank you for the review Beverly! I'm glad we were able to take care of your battery and let you know the overall condition of the vehicle!

Danny Kolaitis on 11/01/2023

super friendly and understanding! i was a new costumer and a little nervous but they were all happy to help.

Shop Reply

Thank you for the review Danny! We understand that trying a new shop can be daunting, but we're glad you did. If there's anything you need please let us know and we'll be happy to help!

Jamie Gardner on 10/30/2023

Waa caught in a pinch lost id in the center council and he was amazing he helped take apart my van and found one of cards so i could get home this place is amazing Rods Japanese auto care incredible

Shop Reply

Thank you for the review Jamie! We were more than happy to help you out of a pinch!

Pat White on 10/27/2023

The customer service is wonderful. They had my car ready when promised and there were no hidden costs like with other shops. The Service Manager, Hayden is a pleasure to work with. Thanks for taking great care of me and my car guys.

Shop Reply

thank you for the review Pat! We take pride in our Service Advisors and their ability to take care of customers and we always try to be as transparent as possible. We hope to see you later Pat!

Carolyn Canfield on 10/27/2023

I am feeling confident in this company. I am a brand new customer, and they were very straightforward and helpful about what my car needed in order to be winterized. I gave it four stars because I felt there should've been more communication as to when my car was going to be worked on. I had a schedule that day and the check up on the car got started quite late but I came in early. Had I known, I would've asked. It is probably on me. Having said that, they were very transparent about everything. Sean called this an "eyes on" appointment. In the end, all they need to do, at this time, was to change the oil and rotate the tires. Another cool thing they do is send PDFs of photos of the parts of the car that need to be "watched". So, they didn't do more than they needed to. They asked when I'd like to come in next, not pressuring me for the next check up appointment. So far, I recommend this company! Plus, the place is so darn quiet! Lovely.

Shop Reply

Thank you for trying us Carolyn! It was great to meet you and learn a little about you and your vehicle. We take pride in our Digital inspection and the Service Advisor's ability to explain everything as easily as possible. We do apologize for the miscomunication on time, we will continue to work on that so we can learn to be better from our community :) And the next time you stop by, we will be striving for a 5 star experience!

Tammy Quiram on 10/26/2023

Great experience as always

Shop Reply

Thank you for the review Tammy! We always enjoy seeing you, see how things are going, and want to again thank you for your continued support of thc

Gary Brandt on 10/20/2023

Always great work on our 96 Honda and 02 Rav4! Appreciate the text and phone updates and the loaner.

Shop Reply

Gary, you are awesome! Thank you so much to you and your Wife for brining in your Honda and your Toyota to our shop! We appreciate you guys :) Thank you so much for the review and the 5 stars!

Scotter408 on 10/19/2023

Hayden was my contact point at Rod's. He did a thorough job communicating with me about the diagnostics done on my Prius. I was supposed to have two diagnostics tests done on my vehicle, however, the technician found an issue in the first diagnosis and suggested not doing the second one to save me money as fixing the first issue could take care of the second. I am thankful for both their expertise and money saving advice. I will be back to Rod's for sure!

Shop Reply

We're glad to hear about your positive experience with Hayden at Rod's. We're delighted that he effectively communicated the results of the diagnostics for your Prius and that our technician's thorough work helped identify the issue. Hayden's advice to address the first problem to potentially fix the second one and save you money reflects our commitment to practical solutions. Your trust in our expertise and the cost-saving suggestion means a lot to us. We're looking forward to helping you out with any future car needs you might have. If you have any more questions or need assistance, please feel free to get in touch. Thank you for choosing Rod's Automotive. We appreciate your support!

Kathryn Croxford on 10/18/2023

I'm really impressed with the people and the service and feel confident that I'm getting the best care for my car. Thanks guys!

Shop Reply

We're truly grateful for your kind words and your trust in our team and service. Knowing that you feel confident in the care your car receives is incredibly rewarding. Thank you for choosing us, and we appreciate your support. If you ever need anything in the future, please know that we're here to provide the best care for your vehicle. Thanks again!

Bret Scott on 10/17/2023

Had my car towed here when it randomly died while I was driving. The shop determined the repairs were going to be quite extensive - far more than I was willing to invest. They gave me a break on the diagnostic because they knew I didn't want to dump a lot into the car. I cannot thank them enough for being honest and helpful. I would recommend Rod's Japanese Auto Care to anyone looking to have their Subaru or other vehicle worked on.

Shop Reply

It's never easy to face extensive repairs, and we're glad we could help by providing an honest assessment and understanding your budget concerns. Your recommendation means the world to us, and we're always here to assist with Subaru or any other vehicle needs. Thank you for choosing us, and if you ever need assistance in the future, don't hesitate to reach out. We're here to help!

Kat Martinez on 10/12/2023

Service Rep Hayden was professional and quick. I was given a honest price and had my questions answered. Tech Jake was quick and took great care of my Jeep, I am happy with the service. I will continue to use this shop and would recommend.

Shop Reply

It's fantastic to hear that Hayden and our Tech Jake provided professional and quick service, addressing your questions and taking great care of your Jeep. Your satisfaction is our priority, and we're thrilled to know you're happy with the service. Thank you for choosing us and for your recommendation. We look forward to continuing to provide excellent service for your vehicle, and we're here whenever you need us.

Jet Middleton on 10/12/2023

Super friendly staff and willing to help with anything you need , I’ve taken at least 3 different vehicles to them and they have taken care of me

Shop Reply

We're truly touched by your kind words and continued trust in our service. Our friendly staff is here to assist you with any vehicle needs, and we're grateful for the opportunity to serve you. Thank you for choosing us, and we look forward to being of service again in the future. If you ever need assistance, please don't hesitate to reach out - we're here for you!

Megan Jordan on 10/11/2023

I took my Lexus to rods to get my trunk fixed, they were pleasant in the beginning, however I feel they up charged me for the diagnosis of the particular issue. Additionally, while my car was being repaired I remained in contact with them and they were very communicative to begin. However, they then proceeded to lose the number I was contacting them on and because of this they didn’t inform me that my car was fixed until nearly a week later (car was done Thursday, Rods is closed Friday, Saturday, Sunday). I was only made -aware of my car being fixed the following Wednesday when I called as I didn’t hear from them for awhile. On a lighter note, the car they provided while mine was being repaired was very nice Subaru Outback and did its job well. Just my opinion, take it or leave it 😗

Shop Reply

We appreciate your feedback regarding your experience at Rod's. It's essential to maintain transparent communication and fair pricing throughout the repair process. That is why we always call before starting any work, and we adamantly update our customers during the process. However, it seems there were some lapses in communications and systems, which we do apologize for. On a positive note, it's great to hear that you were satisfied with the substitute vehicle provided during the repair. We believe clear and consistent communication is vital for a smooth and satisfactory customer service experience. Thank you again Megan!

Hezekiah Bergeron on 10/01/2023

I got a general inspection of my vehicle done. The written report was somewhat unprofessional, but was satisfactory.

Shop Reply

Thank you for taking the time to leave a review. We value your feedback and are glad to hear that you found our general inspection satisfactory. We're sorry to hear that you found the written report somewhat unprofessional, and we take this feedback seriously. We're continuously working to improve our services, and your comments will help us make necessary improvements to ensure a better experience. If you have any specific suggestions for how we can enhance our reports, please feel free to share them with us. Your input is highly appreciated. Thank you Hezekiah!

Lou Cipher on 09/30/2023

Very nice people. Gave me a fairly accurate quote over the phone. They even paid for an Uber to get me home. My vehicle now shifts like it was brand new!

Shop Reply

Thank you for the 5- star Review! We're delighted you found our team accommodating :) Providing an Uber ride is part of our commitment to excellent service, and we're thrilled your vehicle now runs like new. Safe travels, and thank you for choosing us Lou!

Peter Jacob Visser on 09/21/2023

Zach and Sean were great! They caught some major issues and were quick to notify me and get it done.

Shop Reply

Thank you for your 5-star review Jacob! We're please to hear that Zach and Sean provided you with exceptional service, identifying and addressing major issues promptly. Your feedback is great appreciated, and Sean said he owes you a pizza!

Kelsey Woods on 09/14/2023

I was super impressed with the service I received. Not only did they get me in right away, work was done quickly. They gave detailed explanations and photos of what was happening and Zach gave me great personalized advice. Top quality.

Shop Reply

We truly appreciate your kind words and the 5-star review :). It's fantastic to hear that you were impressed with the service you received. Providing prompt service and detailed explanations, along with personalized advice from Zach, is what we aim for. We're committed to delivering quality service to our customers. Thank you for choosing us for your automotive needs Kelsey!

Burkwood Farm on 09/11/2023

Amazing service. Staff was super friendly and helpful. Will definitely continue to use this shop!

Shop Reply

Thank you for your wonderful review! Ecstatic to hear that you found our service amazing and our staff friendly and helpful. We greatly appreciate your support and look forward to continuing to service you :)

Roger Bruner on 08/29/2023

Great customer service. Took care of issue.

Shop Reply

Thank you for the 5 star review Roger! We strive to take care of every issue can while providing great customer service. We look forward to servicing your Subaru for all its needs :)

Micki Walgren on 08/25/2023

Awesome experience from drop off to pick up. These guys are the seasoned professionals we've been looking for! Accurate estimates, thorough inspections, quick turn around times, friendly staff and a warranty on parts. It really does exist, at Rods! Zack even offered instruction pdf's to help with work we can do ourselves. This was our first time in and we are totally impressed, satisfied customers for life! Thanks Zack!

Shop Reply

We're truly grateful for your fantastic review! It's wonderful to hear that you had an awesome experience with us :). Zach's expertise and commitment is a testament to our dedication to customer satisfaction. We're thrilled to have made such a positive impression on you. Thank you for choosing us, and we look forward to service you as a satisfied customer for life! :)

jackie simons on 08/23/2023

It was a positive experience, the staff was friendly, professional, informative and knowledgeable. I appreciated the detail when explaining my options for best car maintenance. Thank you for your service . I gave it a 4 instead of a five ,only because one day there was no loner, and I had to reschedule, the staff was great in rescheduling and accommodating my needs . Thank you j

Shop Reply

Thank you for your positive feedback and kind words Jackie! We're pleased that you found our staff friendly, professional, and knowledgeable. We apologize for the inconvenience with the loaner and appreciate your understanding in rescheduling. your feedback helps us improve, and we look forward to serving you again :)

Jeff Stoddard on 08/15/2023

Great staff & sweet shop pup! These guys got me in on short notice for oil & alignment with my truck camper. Highly recommend.

Shop Reply

Thank you for the 5 Star Review Jeff and giving our shop puppy some love! It was our pleasure to service your Toyota and we hope you made it back home safely!

Aurora Wilkinson on 08/11/2023

Thorough, prompt , and efficient car care. They will deliver the highest end service for your vehicle with thoughtful, honest and considerate feedback.

Shop Reply

Your kind words mean a lot to us Aurora :). We always aim to deliver the best car care we can possibly provide. We look forward to service your vehicle again and thank you for your support!

Denise Grant on 07/28/2023

I’ve had several visits to Rod’s and all were great! Zach, Sean and Hayden communicated clearly what the problem was with my car and presented good solutions. Very efficient! They went out of their way to help get my car work completed so I could pick it up early.

Shop Reply

Denise, thank you so much for the kind words and review. We are happy to hear that Zach and Sean are doing their part to make sure our awesome clients are taken care of! See you next time with your Subaru!

Alexandra Newman on 06/29/2023

Hands down the best auto shop I have ever taken my vehicle to. I've always been nervous when taking my car in due to the inexperience of the technicians and the lack of care they have for my property. That has NEVER been a fear of mine at Rod's. Everything from management to technicians/mechanics is flawless. They communicate with you and give you a chance to ask questions and feel comfortable with the work they are providing and what needs to be done in the future to keep your car in tip top shape. Brittany is always a pleasure to talk to and watching her with her team is something you don't find in most work environments. You see them interact with such respect towards each other. You feel like family as soon as you step through those doors! Zach at the front desk is always smiling and knows how to put a smile on the customers face after cracking some jokes between setting you up. I will continue doing all my business here and highly recommend them to anyone looking for a shop!

Shop Reply

Alexandra, thank you from the bottom of our heart for such a lovely review! We shared it with the whole team and you should have seen their smiles! Thank you so much for trusting us with your Subaru!!! See you next time!! :)

Calvin Holman on 06/20/2023

Very professional and thorough with their work. I highly recommend this company to anyone looking for auto repair and maintenance.

Shop Reply

Thank you Calvin!!! We appreciate the review as well as your recommendations :) Glad we could help you with your Audi!

Seth Nelson on 06/14/2023

Check out these 1 star reviews and a very similar approved BBB review stating a similar displeasure in a service quote. Somebody I know was quoted $1500 for tie rod replacements. A pair of oem tie rods are under $300 and they take about 15 minutes to change with a few wrenches and a floor jack at home. Knowing mechanics who have owned local service shops and dealership service managers, and my opinion is that the prices they charge are borderline unethical. Edit: in response to the owner: I have a right to express an opinion about a product or service. You are providing a “service” by quoting prices, and I am leaving an opinion based review of this service quote, which is not unfair just as leaving a review based on service at a restaurant is not unfair because it is a personal opinion. Also, living in an area is not a requirement for leaving a business review. I have gotten similar work done by friends who are service managers at large dealerships and who have owned service and transmission shops in Snohomish County for over 30 years and charged 25% of what you charge for the same work.

Shop Reply

Hey Seth. So I see you wrote you have never been here nor live in the area, so that is pretty unfair to write a bad review. Can you send me this quote you have of inner and outer tie rods that amount to $1500? Because maybe you or your friend was mistaken.. Maybe it was a quote for the whole power steering rack? Maybe it was for the tie rods PLUS all the other work they had already approved on their vehicle? Maybe it was on the Infiniti QX56 we had here? If you could send me over the quote your friend got I'd like to address it and check prices and labor myself to make sure we do not mis-quote anyone. Thank you!!! brittany@japaneseautocare.com EDIT: Seth, where is the quote you speak of? Because it is untrue that we quoted anyone that much for tie rods. & I have not received any emails. If it was from the Infiniti today, the quote was for inner & outer tie rods + all the other work he came in for today plus an alignment after, which you can not do at home with a floor jack. Also, I am glad you point out we give prices BEFORE performing any work. Anyone can take their car anywhere they want and pay whatever they feel is right. We give prices before doing anything at all. Anyone is free to price shop around at any time of their visit. We do not hard sell nor demand repairs being done at our shop. You are saying our prices are unethical yet you don't have a quote from us nor know if it was an actual quote for only the tie rods? & Prices for a business are based on a lot of things. What do you think we should charge ? Based off of the tools, equipment, maintaining that equipment, training technicians, living wages for technicians and service advisors, whats fair to the customer, and also fair to the buisness? what price would we have to charge in order to stay in business and provide the types of services we provide for our customers? We have a huge following of loyal customers. Our repeat customer % over the past 5 years is 80% current, 20% new. Curious to know what you think we should be charging?

travis jones on 06/11/2023

This auto shop is fantastic. Zack is so attentive and helpful and i feel very confident about spending my money at this shop. Every time there's been an issue with my toyota highlander hybrid, this shop has taken care of the work with integrity and straightforwardness.

Shop Reply

Travis thank you so much! Zach was so excited to see this review. Kind words like yours definitely make our day! Thank you for trusting us with your Toyota. Thank you for taking the time to write us a nice review. Hope you have a great week!

Elaine Price on 05/11/2023

Thanks for always doing a tremendous job at taking care of our cars!

Shop Reply

You are so very welcome, thank you for using Rod's as your trusted auto care shop!!! We lover servicing your Acura MDX and your Toyota Camry!

Jake S. on 04/16/2023

would not recommend this place. claims "transparency" - said they could not give me a quote prior to completed work as they could not predict what kind of issues they would run into. continued to spend time diagnosing absolutely everything on my truck claiming it needs replaced/maintenance as they didnt know when the last time everything was serviced. my truck is a 1998 tacoma, so since everything is old, everything needs replaced. keep in mind, all of this unnecessary diagnosing will end up being charged to me by the hour. over $1400 later, got my truck back to find out there were check engine lights on and truck ran worse than when i took it in. after taking it back and having them fix the issues, still had truck returned to me with loose bolts in engine bay. business card claims "clear quotes" and employee guaranteed a quality control test drive which neither were true. the genuine Toyota valve cover gasket costs $150. plus a pcv valve and some other gaskets/cam bearing end cap, lets say $300 total. job takes on average 3-4 hours. bill was $1440. you do the math.

Shop Reply

We apologize that you did not have a good experience while visiting our shop. We are going to take some time, review your feedback with our team, and look over it. If you have any additional feedback, please feel free to reach out.

Ashley P on 03/26/2023

****Get everything in writing.*** They will up sell you services claiming it will almost certainly fix your issues. When it fails to solve the problem they will shrug their shoulders and say “we’ll, we told you there was a very slight chance it won’t fix your issue”. When you confront them about it they will ban you from the business. They’re very friendly and helpful until you want answers as to why you spent $600 with no solution to your issue.

Shop Reply

Hi Ashley, I know this was originally a 5 star from you after your husband brought your Hyundai in. The last text messages to John was him telling us he was going to set up a time to come in and watch the camera recordings from the office. That was January 17, over 2 months ago. We did do everything in writing and with photos. When we went back on the camera we said word for word (I typed this as we listened to the recording which you can still come listen to if you want) "This is the first step and least expensive method, because worse case we would have to replace a CAT, and even for a non OEM you're looking at $1500-$3k". The fuel injection cleaning & de-carbon service was absolutely vital for your engine to receive anyways as it had never been done at 84,000 with a direct injection engine. Which was also explained to John. We also charged for diagnostics and PCV valve. All 3 jobs adding to $600. If you would still like to, you can come listen to the saved recording of how it was explained to John in the office since you were not here. Thank you and have a great weekend!

David Spritzer on 02/28/2023

Fantastic service

Shop Reply

David thank you so much for the 5 stars!

Makala Shelly on 02/16/2023

I have an old car that has needed the full overhaul. The team at Rod’s took wonderful care of me, are honest, reliable and fast. Thanks Rod’s!

mike shapley on 01/27/2023

Do not use Rod's for Hybrid repair! Initial quote was $1,700 to $2000 and 2 days to rejuvenate my Lexus GS 450 hybrid battery. They also indicated they could replace the cells if needed. 7 Days later and a quote for $4,900 to replace it with the brand new battery. They made me pay for the labor of $675 and I got nothing in return. Still have to replace the battery or cell's. If you can't replace the cells you shouldn't do the job! They also scratched up my leather seat, didn't notice it in the dark when I picked it up.

Shop Reply

Thank you Mikel for your honest feedback as we take all feedback as a learning curve and seriously. We apologize you have a negative experience and we would like to take the time to tell our side of the story. Mike came to Rod's in regards to his Hybrid Lexus having hybrid battery codes and requested a diagnosis. After a level 1 diagnosis was performed it was determined that a hybrid battery rejuvenation may be possible (this process saves the original battery pack or replacement of only a few cells) which costs around $1,800.00 depending on if the vehicle needed any cells which would not have been known until the battery had gone through a least one full cycle on the hybrid battery machine. Mike was updated multiple times about the delays and understood clearly. After the final test it was determined that only 12 modules out of 40 were savable which meant that the original plan of a hybrid battery rejuvenation was not possible at this point. Typically less than 1/4 of the pack requires replacement if anything needs to be replaced. (There are 240 cells on this vehicle). This is when the recommendation of a new hybrid battery pack (40 new modules) and a 3 year warranty was offered at the sum of $4,900, $2,000 cheaper than what Mike was quoted from the Lexus dealership. It was clearly explained to Mike that due to how many cells were bad this was the only option. Mike refused and requested to pick up the vehicle. This particular Lexus states that it takes 3.5 hours just to remove the hybrid battery which in cost is more than Mike was charged upon picking up his vehicle which was $668.00. Work that was performed on Mike's vehicle: removal of the hybrid battery, multiple testing cycles (technicians time) for data from hybrid battery on hybrid battery machine (about 3 hours), and re-installation of the hybrid battery for customer to pick up (per request) another 3.5 hrs. which totaled to what Mike originally agreed to around $1,800. Feeling compassion and understanding for Mike's situation of the failed rejuvenation attempt (which was clearly noted to Mike that it may not be possible to rejuvenate before we began the process) We reduced Mike's bill to $688.00 (our standard hybrid battery diagnostics- (for a prius-not a Lexus) to try to compensate the situation. Mike also had our loaner car the entire time we had his car at our shop so that he was able to go to work each day and not be without a vehicle.

Joe Fontaine on 01/21/2023

Was initially optimistic given this shop touts their specialization in Japanese cars for our subaru when our normal mechanic was too backlogged over the holidays. Reception was extremely friendly and welcoming, was reasonably confident it was going to be a good experience. I also appreciated the digital record tool they used for diagnosing the vehicle, a nice touch which included videos and photos of key problem areas. Our vehicle had a bad control arm bushing causing steering issues. Rod's quoted us a 4k minimum to address it, and recommended we do at least 6.5k of work to prevent premature wear, including replacing all struts front and rear, etc etc. Not having any experience with them prior to this, I felt it was worth getting a second quote before going forward, which is where it started to go south. When I communicated I'd like to do so, the vibe shifted, becoming audibly irritated at my decision. They quickly redirected to the vehicle being a safety concern on the road. Given the issue, there was some merit to this, despite having driven into to their shop that morning over 15 miles and planning to move it to another shop without highway driving about 3 miles away. They communicated they couldn't hand over they keys to move it unless it was towed citing the concern which is annoying but fine, a reasonable request. I paid for the diagnostic and called back to confirm aaa would be coming later in the day. Upon booking aaa, aaa called the shop to confirm I had paid debts before dispatching, and coordinating for their driver. Rod's told the aaa rep the keys would be under the driver side mat. When I arrived to meet the tow truck, no keys were to be found and the driver had to come back the next day. Again, very annoying but I'll give them the benefit of the doubt that this was a simple miscommunication. Today after having the vehicle towed and assessed by my regular shop, they confirmed the bushing was indeed bad, but most of the other parts that had been listed in Rod's quote were in good working order. The difference in quote was 2k (50%) less than the bare minimum Rod's had quoted, and 4.5k (70%) less than they recommended. I again gave them the benefit of the doubt despite what the math was telling me (perhaps they are just being overly conservative) until I came here and read all the other comments with very similar experiences to mine. I can't speak to their quality of work as we had none performed and their diagnostic was detailed and exhaustive, but I would recommend a second opinion if you are at all questioning the scope of work being suggested to you.

Shop Reply

Joe, you are absolutely correct. After being open for over 20 years and with our collected 50+ years of experience we know to take care of both the cause, AND the effect of a very crucial safety concern. The control arms & bushings by the way from us are $1,763 parts & labor plus tax (plus the diagnostics). We recommended struts at the same time. The struts are over due, they are actually due for the 2nd set of struts (please check google or any search engine and ask how often your struts should be replaced, also check that rears should be done at the same time.. KYB is the typical main manufacturer for OE struts on Subaru's). The reason we do what we do is with our clients best interest in mind for longevity (NEVER a 'Band-Aid' fix). We KNOW only doing a control arm replacement is doing you a complete dis-service. I couldn't imagine doing your control arms and then having your struts wear them down again. This control arm issue isn't even a typical thing we see at all on Subaru's of your mileage (100K). Please be aware doing only the control arms is a replacement of the effect and not taking care, or even considering something caused them to fail. As far as towing it even just 3 miles, absolutely, your car was in critical safety concern for you , and others on the road. Could you imagine leaving our shop just to go "3 miles" and your wheel pulling out from under the car and putting you into oncoming traffic? We couldn't.... Its ALWAYS best to be safest. Also there is a very specific law RCW that states you can not drive on the car knowing you have an un-safe vehicle.

Connor Christenson on 11/22/2022

I recently got a Subaru and took it to rods for some basic maintenance and fluid changes, and now I’m wondering what I’ve been doing my whole life without rods, they took a car that was running good and made it the peak of my automotive existence, Some people may call the employees at Rod‘s mechanics…. I call them hero’s

Arlen Bogaards on 11/19/2022

The pros at Rods are great! Always pay attention to detail and are thorough and up front about how my vehicle is doing.

Shop Reply

Arlen, thank you so much for the 5 stars! We appreciate your trust in Rod's with your Toyota Pickup!!

Sydney Gospodinovich on 11/11/2022

Great experience, very kind , helpful, and informative

Shop Reply

Sydney, thank you so much for the nice review and 5 stars :) and of course thank you for your confidence and trust in Rod's with your Toyota!

Kyle Stamback on 11/08/2022

Highly recommend

Shop Reply

Thank you so much Kyle!

Micah Ancell on 10/25/2022

Man, this place rules. I was recommended by two of my roommates and I could not be happier with their hep. Not only fantastic care of my car… but the nicest service ever. I will 100% be coming back!

Shop Reply

Micah, always a pleasure doing business with you! We love awesome clients like you. Thank you for the 5 stars and just being great ! :)

Amanda June Hagarty on 10/04/2022

All round excellent service from these guys. Car repairs, especially unexpected ones, are a pain, but these guys do everything possible to make it a smooth and easy experience.

Shop Reply

Amanda thank you so much for the awesome review! It was shared with the whole team. We appreciate you being an awesome client to us and letting us take care of your Lexus! :) See you next time

Dawn Train on 09/29/2022

This place was referred to me last year! They helped me when other auto mechanics could not because my make and model. Zach is super friendly, helpful and very kind! I have hard time trusting mechanics but this place I trust completely!! All around great 👍

Shop Reply

Thank you for your kind words and the 5 stars! We are always happy to hear Zach is doing a great job at the front! We shared this review with him as well and it always makes his day when his name is mentioned! Thank you so much for trusting Rod's!

Andrea Harrison on 09/20/2022

I have used Rod's for both routine maintenance and bigger jobs like my head gasket. Each and every time they are professional, knowledgeable, and their service is top notch. I never have to wait weeks to get my car serviced and they take their time to thoroughly explain what services are needed now and what should be done in the future. As someone who doesn’t know cars that well, I appreciate their full diagnostics report that includes pictures. I have always been satisfied with their customer service and work. They even went out of their way to contact another service provider I had previously recieved services from and I was able to bring my car in and they fixed the issue at no cost. Bonus - they have a loaner car and have always allowed to me use it so my work day isn't interrupted. Go to Rod's for quality customer service and work!

Shop Reply

Wow Thank you so so much for such an amazing review! The team is always so excited when we hear honest feedback from our awesome clients! Thank you Andrea for always trusting Rod's with your Subaru!

Garrett N on 09/08/2022

I have been a long time customer of this location. Besides the excellent service provided by Zach at the front desk, the people in the garage have never let me down on the speed at which they work. They have worked on my Lexus, two Acura's and my wife's Subaru. Although car work is expensive, I would rather spend a little more by bringing my cars here than anywhere else in Bellingham. I have never had a single problem with the quality of their work or with them not communicating everything they are doing and why they are doing it. For sure the only place I will bring my family's Japanese cars when they need service.

Shop Reply

Garrett, we love to hear that you always have a positive experience at Rod's because that is our goal! I totally agree that Zach has great service :) It is because we get to deal with awesome customers like you that make us happy to be doing what we are doing! Thank you for trusting us with your Acura's & your Lexus! See you next time

Maureen OConnell on 09/04/2022

Jeffrey always goes above and beyond to make sure I’m accommodated with transportation or a loaner any time they’ve worked on my vehicle. I’ve never been to another business that goes so far above and beyond to make their clients happy. Reasonable prices. Fast and efficient. I’d recommend anyone to utilize them. Thank you 😊

Andrew on 09/03/2022

We couldn't be happier with how well our experience went at Rod's. Our Prius needed a ton of work, and they were there for us every step of the way - from diagnosing its issues and clearly explaining them to us, to providing fast and affordable repairs, we couldn't be more grateful for their help. Big thanks to Zach and the rest of the crew over there for helping us out!

Shop Reply

Thank you so much Andrew! The 5 stars and kind words make these guys' day when we share it with them! :) Thank you for trusting us with your Prius!

Joe Redd on 09/03/2022

Professional and detailed. Friendly Service.

Judd Morse on 08/31/2022

I came in with a vague idea of what the problem was with my car. The techs at Rod's were able to figure out exactly what the problem was, run a full vehicle diagnostics check on my entire car, and complete repairs in under two days. They even helped me avoid a $98 card service fee! Blown away by how great this shop was to work with, can't recommend them enough.

Shop Reply

Wow Judd! Thank you so much for your kind review & the 5 stars! I am glad we helped you out and figured out what your vehicle needed. We are always here for you and your vehicle needs! Thank you for trusting us with your Impreza!

Ethan Lynette on 08/25/2022

Zach was great and feel like we're getting an honest assessment and work done in a timely manner.

Shop Reply

Ethan, thank you for your kind words and comment about Zach! I know it always makes his day better when he hears he got positive feeback from a client ! Thank you again for Trusting Rod's. We are here for you!

RV on 08/10/2022

They did an amazing job! Jeffrey was very professional and kept us informed at all times. The technician Brian was also professional and was very methodical. I highly recommend Rod’s Master Auto Tech for any issues with your vehicle. They are very dependable!!

Kellsy Triplet on 08/06/2022

They got me in the day after my car died and were able to have it fixed the following day. They were very transparent and did amazing work.

Rebekah Kelly on 08/03/2022

Very friendly atmosphere. I felt right at home as soon as I walked up to the building. Thank you so much for your service. My a/c is working!! Will return for future services! 😊

Shop Reply

Hey Rebekah, that is so wonderful to hear that you felt right at home! That is truly our goal. To make each and every client feel comfortable! We appreciate the kind words and the 5 stars. Thank you for bringing your Acura in to us! See you next time

jon dillon on 07/31/2022

We can't say enough good things about the quality people and the top notch service we received from Rod's Japanese Auto Care. 5 stars / A+++ / Highly recommended! In order to fully appreciate this rating, it is important to share some backstory. Our vehicle is unique to say the least. It's an imported Japanese RV - with a few systems converted to US standards, and others still in the original state. Parts have proven to be a nightmare challenge. This is where Sean, Zach, and the entire service team at Rod's really shined. Through much trial and error, and countless examples of creative, outside-the-box problem solving, we managed to upgrade our wheels and tires to US supported sizes. Communication and follow-up were critical during the project, and there was a great deal of back and forth between us and the staff. Each obstacle was met and handled, and it soon became clear that all involved cared about our situation in a very personal way. One critically important point to make is that safety was at the forefront of every decision - which included researching and ordering the correct parts, suggesting custom parts/fixes, and the labor to get it done. Overall, we were impressed by the professional and reliable service we received. I know this is long review but I feel there is much to talk about, especially when we had to leave our beloved "Lasercat" in the shop for several months. We are confident in recommending Rod's Japanese Auto Care to anyone, for jobs large or small. You won't regret it! Jon and Margaret July 2022

Shop Reply

Jon, you are seriously always a pleasure to deal with too! Thank you so much for trusting the Rod's team to help you out with your Nissan Atlas!! We truly appreciate customers like you who make our jobs easier by being so nice and positive :)

Bob Lenz on 07/27/2022

This shop is the bomb folks! Bring it in for a comprehensive diagnosis!!! Jeffrey is the kind of man who knows!!!

David Magelssen on 07/18/2022

Excellent service and staff in maintenance of my 1999 Saab.

Shelley Macy on 07/02/2022

Great service, friendly people, awesome results! Thank you so much.

Shop Reply

Thank you so much too, Shelley! We very very much appreciate your review and will share it with the team. Thank you for trusting us with your vehicle!

Peg Hope on 06/22/2022

We've been bringing our 2006 Subaru to Rod's since we bought it 4 years ago and discovered that the dreaded head gasket needed repair, something that added thousands to the price paid. We live in Friday Harbor, but took our car to Rod's on the advice of a local retired mechanic friend (who said no one on the island has the skills or equipment to deal with Subaru's properly). And as tough as that unanticipated expensive repair was to swallow, the unbelievably thorough job of diagnosing and communicating what the car needed took the edge off and ensured we would return for the regular maintenance that we're told guarantees the repair for the life of the car. So we have now been back for that regular maintenance and a couple repairs along the way for the last 4 years, and every time we are impressed by the quality of the work done, the communication, and the understanding and kindness of all the staff members. I've personally recommended Rod's to multiple friends both on the island and in Bellingham. Best "car repair shop" experience we've had in the 50+ years we've been owning and driving cars!

Shop Reply

Oh Peg, you are such an wonderful person! We appreciate all the kind words and of course the referrals. I also love to know that you drive all the way up from the islands to see us :) I also wanted to thank you for the little gifts you made for my 2 daughters! <3 You are so awesome. Thank you Peg for trusting Rod's with your Outback and also just thank you for always being so nice!

Nelly T. on 06/13/2022

Quality service, customer focused! My 2010 Toyota Prius engine was hosed and was replaced by Rod’s Master Autotech. Also had my struts replace and my car runs like new now! Answered a lot of questions I had to help me understand any details I wanted to know, and very thorough about listing out and prioritizing the items I needed to address to keep my car running smoothly to prevent extra damage and costs in the future. Let me do everything under my own schedule.

Benjamin Carney on 05/17/2022

Summary Statement: "A shop that is honest and friendly that offers guarantees of their work - done by COMPETENT mechanics who do more than just read codes. I have complete confidence in their work." After a few searches of places in the Bellingham area we discovered this shop - to which we have now had our daughter's car (attending WWU) serviced. The initial reason we took the car in was with respect to a problem she was having getting fuel into the 2013 Toyota Prius. This problem had occurred before and been "fixed" twice by two other shops (one of which was a Toyota Dealership). This shop did what the others failed to do - actually solve the problem causing it - not just replace a part to address the symptom. They did that by doing more than what a computer told them to do (with a guarantee that it would be fixed unlike the other places). In short, competent mechanics, whose actions are based on experience and thinking, are employed at this shop. We have had them do other maintenance/usual scheduled services and the work has been of high quality. We just had a major service done before my daughter drives to AK and back after this current term at WWU ends....it took a little longer than they expected and so they provided her with a loaner for four days. After picking it up she called me and said, "Dad, it feels like a completely different car - like it's new." She was very happy. I have found the people at this shop to be approachable (with respect to what can be done, what must be done, and doing things in stages that fit our budget), honest, competent and friendly. I have complete confidence in their work - which is important to this father who wants his daughter to have an uneventful (i.e. mechanical issues) trip up the AlCan highway. They are as well - given that they gave Portia a (written) guarantee that if anything they did fails anywhere it will be repaired at their expense. That's service I have not found elsewhere. As long as our daughter attends WWU her Prius will be serviced at no other shop.

John Mclachlan on 05/15/2022

Jeffrey was very helpful and the shop did an outstanding job on my 2008 Smart.

Emily Hill on 04/29/2022

10/10 I would recommend this auto shop. I went there to get a leak in my sunroof fixed and they figured out the problem very quickly and we're so helpful and friendly!! One of the guys even installed my cabin light fixture for free. Sucks that it took my five years in Bellingham to finally learn about this place. Plus having good looking men fix your car is always a bonus.

Susan Rogers on 04/07/2022

They are friendly and honest. They explain procedures in laymen terms and give a schedule of when repairs are needed.

kelley crawford on 04/06/2022

Rods auto has helped me maintain my 2000 Subaru Outback since 2006 and I’m happy to report it is still a beast of a car running strong! Reliable, trustworthy and great all around car caregivers!

Shop Reply

Such a long time coming to Rod's! Thank you for your loyalty and trust with Rod's and of course thank you so much for the awesome review!!! :)

Clarence Madera on 03/26/2022

We recently had a misfire issue with our 2002 Chevrolet Silverado 1500 LT & the mechanic shop we previously had our truck inspected at told us we needed a new engine. We were told that due to age and how severely overused the engine was that replacement of the engine is the only solution. Needing a second opinion I decided to bring it to Rod’s Master and from the beginning Jeffrey was confident they mechanics could find the problem. And sure enough they found that my engine was in good condition and what I need is decarbon & hot oil change. I saved myself 93% of the costs of what the other mechanic shop quoted. I highly recommend Rod’s Master!

Brittany Galen on 03/22/2022

Very thorough and thoughtful inspection process that includes photos and explanations Zach and Sean took time to explain to me what was most important to do in my case, and why, when I asked for quotes for if we did two or three different scenarios, they also worked on that for me. Overall their service is great, they have a transparent way of letting you know what your car needs, and they were done so much faster than I anticipated. They also took time to answer my questions after my car was done.

Shop Reply

Thank you Brittany for letting us take care of your Nissan Versa!! & Thank you for the kind review :) We will share it with Zach and Sean!!

Justin Yeates on 03/22/2022

Very professional. They took the time to explain all of my options and performed the work in a timely manner

Shop Reply

Thank you again Justin for allowing us to take care of your Prius and its hybrid battery issues. & Thank you so much for the stars!!

Sarah Person on 03/21/2022

I was having issues with my transmission and needed a place that worked on European cars. I called them up and they were very friendly and helpful. They did a full diagnostic on the car and sent me a play by play with pictures, videos and explanations. I don't know much about cars and tend to get anxious so I found this very helpful. It included descriptions of what all the parts did and what could happen if they broke or if fluids weren't changed or ran out. They answered my questions in a manner I could understand without talking down to me. The repair ended up taking longer than anticipated (supply and shipping issues, not their fault at all) but they kept me updated on their progress and the nature of the delays. They also gave me some helpful information on regular car maintenance which I'd never thought to ask about. They are a locally owned buisness and were so helpful and friendly that I will absolutely go to them for all car maintenance and any future issues. I highly recommend them. Also, they cleaned my car, which I wasn't expecting, and gave me a goody bag with items from other local businesses which was delightful!

kierra Hernandez on 03/18/2022

I hardly leave reviews for places but I had such a nice experience I felt like I should share. Let me start off by saying if you’re just looking for a cheap temporary fix, Rods might not be the best choice for you. But if you’re looking for someone who actually genuinely cares and will only provide the best of the best service then this is the place to go! I ran into a few issues with my car and I called 11 places all around Bellingham who refused to take my car because I have an ignition interlock in it. I had called place after place with so many people shutting me down immediately all while being rude and not helpful as to where I could find someone who might take my car. FINALLY I found rods and Jeffrey was quick to accept my car and get me in within the next few days. Jeffrey actually listened to me about the issues I was having (unlike the many mechanics in bham who didn’t seem to care) and was from the jump ready to help me fix my Chevy Cruze. He jumped through a lot of hoops in order to get my car serviced due to my interlock. I genuinely felt bad because it all seemed so out of the way but he was so quick to make it seem like it really wasn’t an issue. He figured out what was making my car running a little funny along with some other things that could be fixed soon but never gave me any pressure to have it all done. My car had to be at the shop for a couple days so I was out of a car but he had offered his brother to give me a ride home and to and from work. Once I got my car back she was riding smoothly and just right again! It was such a great experience and I will 100% be back for whatever service I need next. Customer service has always been something that’s very important to me everywhere I go. I have never felt so respected and heard by anyone until I came to rods and met Jeffrey. Thank you so much Jeffrey and the rest of the crew! You guys are so awesome and I am so grateful!

Jerad Crawford on 03/17/2022

Very professional and informative

Shop Reply

Jerad, thank you so much!! See you next time :)

Missy Adams on 03/04/2022

Rods is the best place if you need your car fixed. Awesome people wouldn't go anywere else.

Shop Reply

Missy, thank you so much for bringing in your GMC Jimmy for us to repair the serpentine belt!!! See you and Daisy next time! :)

Krista on 03/01/2022

The front office staff is always very helpful and explains anything needed on the car. They're quick and willing to teach. The only shop I trust with my vehicle

Shop Reply

Kristaaaaa!! Thank you so much for the awesome review!! We appreciate you trusting Rod's with your Nissan!! :)

Donai Deardorff on 02/25/2022

I appreciated the time they took to explain everything that was needed, what can wait and not wait. I spent a pretty penny to basically drive a new car out of there and I feel like thats what I did. I highly recommend Rod's Japanese Auto Care. Thank you

Shop Reply

Donai, thank you so much for your kind review! Thank you for trusting Rod's with your Subaru! See you next time :)

Rachel Erickson on 02/24/2022

Been going to Rod's for over 10 years. Always great service, friendly atmosphere. They offer warranties on their work and I have never had any issues with any work they have done for me! Would recommend them to anyone wanting quality service!

Shop Reply

Rachel, thank you so much for your loyalty and trust in Rod's. Customers like you guys make our day! :)

Angel on 02/12/2022

Best Auto Shop in Bellingham! They care about you and your vehicle, they are efficient and respectful and don't try and cheat you into sneaky non needed payments. They do the work you ask them to do and more! Letting you know what needs to be done and what is the cause of the problem and they fix it for a decent price.

Shop Reply

Thank you Angel!!!!